Senior Customer Success Manager

• Drive customer adoption of Workiva solutions and demonstrate the platform's value to senior management.
• Develop multi-level relationships, serve as a trusted advisor, and identify risks with mitigation plans.
• Advocate for customers internally and work with Sales to manage renewal opportunities and achieve retention targets.

This role ensures customers maximize the value of Workiva's platform, enabling organizations to navigate uncertainty, maintain trust, and make decisions that stand up to scrutiny, ultimately driving positive change in financial, risk, and sustainability reporting.

• Undergraduate degree or equivalent combination of education and experience.
• 4+ years of related experience in Customer Success, Customer Service, Account Management, or Sales.
• Experience supporting a SaaS application preferred.
• Working knowledge of Audit or Governance, Risk & Compliance (GRC) space is a plus.

Workiva offers a flexible work arrangement with reliable internet access required. Travel up to 15% for meetings. Equal opportunity employer committed to diversity and inclusion.

Workiva is an AI-powered platform that unifies finance, risk, and sustainability on a single secure foundation, helping complex organizations bring confidence, control, and a competitive edge to their data and reporting.