Senior Client Success Manager

• Serve as primary post-sale point of contact for a portfolio of flagship accounts, developing strong customer advocates and becoming a trusted advisor.
• Manage and nurture relationships with key users, ensuring their success and satisfaction, and jointly define success criteria with clients.
• Collaborate with Account Managers to create and execute Engagement Plans for onboarding, strategic adoption, and retention.
• Utilize data and analytics to monitor client engagement, product adoption, and key performance metrics to drive strategic decisions.

This role directly shapes the value delivered to key accounts in the energy sector, helping clients derive maximum value from data and analytics solutions that inform critical decisions in the energy transition and market intelligence.

• Bachelor's degree in a relevant field (energy, business, marketing, engineering, etc.) required.
• 3-5 years of demonstrated experience as a Customer Success Manager in a SaaS or DaaS company, with a strong focus on managing key/global accounts.
• Experience in the energy sector is strongly preferred.
• Proven track record of managing and growing key client accounts, and experience in growing client satisfaction, adoption, and retention.

• Competitive compensation package and bonus plan
• 100% employer-paid healthcare premiums for you and your family
• 401(k) employer match up to 5%
• Four weeks of vacation
• Development opportunities internationally
• Anticipated base salary range for New York-based candidates: $128,400 - $138,120 annually

Rystad Energy is an independent energy research and business intelligence company providing data, tools, analytics, and consultancy services to clients exposed to the energy industry globally. They combine a high-performance culture with a collaborative ethos, offering growth opportunities.