Senior Client Success Manager

• Serve as primary post-sale point of contact for a portfolio of flagship accounts, developing strong customer advocates and becoming a trusted advisor.
• Manage and nurture relationships with key users, ensuring their success and satisfaction by jointly defining success criteria and driving product adoption.
• Collaborate with Account Managers to create and execute Engagement Plans for onboarding, strategic adoption, and retention.
• Utilize data and analytics to monitor client engagement and performance metrics, and provide feedback to internal teams.

This role directly shapes the value delivered to key accounts in the energy sector, ensuring clients derive maximum benefit from Rystad Energy's data and analytics solutions, thereby supporting informed decision-making in the energy transition.

• Bachelor's degree in a relevant field (energy, business, marketing, engineering, etc.) required.
• 3-5 years of demonstrated experience as a Customer Success Manager in a SaaS or DaaS company, with a strong focus on managing key/global accounts.
• Experience in the energy sector is strongly preferred.
• Proven track record of managing and growing key client accounts, with strong communication, project management, and analytical skills.

Rystad Energy combines a high-performance culture with a deeply collaborative ethos, providing ample opportunities for growth, learning, contribution, and career advancement. Compensation details not specified.

Rystad Energy is an independent energy research and business intelligence company providing data, tools, analytics, and consultancy services to clients across the energy industry globally, including Oil & Gas, Renewables, and related sectors.