Product Support Engineer

• Support customers by providing technical and functional expertise over phone, chat, and ticket management.
• Troubleshoot and resolve complex customer issues using knowledge of the technology stack and self-guided research.
• Contribute to knowledge base content and mentor new hires or junior engineers.

By resolving customer issues and enhancing product knowledge, this role ensures organizations can confidently use Workiva's platform to manage financial, risk, and sustainability data, ultimately supporting better decision-making and transparency.

• Undergraduate degree or equivalent professional experience.
• 2+ years of customer-facing product/technical support experience.
• Intermediate application or database support experience.
• Strong communication skills and familiarity with Zendesk preferred.

Workiva offers flexible work arrangements, reliable internet access for remote work, and a collaborative team environment. Specific compensation details are not mentioned.

Workiva provides an AI-powered platform that unifies finance, risk, and sustainability on a single secure foundation, helping organizations navigate uncertainty and maintain trust.