Application Guide
How to Apply for Product Support Engineer
at Workiva
🏢 About Workiva
Workiva is a leader in integrated ESG reporting, helping organizations streamline climate impact and compliance transparency. As a remote-first company, they offer flexibility while fostering a collaborative culture focused on innovation and sustainability.
About This Role
As a Product Support Engineer, you'll be the frontline technical expert for Workiva's ESG platform, resolving complex issues via phone, chat, and tickets. Your work directly impacts customer success and retention, while contributing to knowledge base content and mentoring peers.
💡 A Day in the Life
Start your day by reviewing overnight tickets in Zendesk, prioritizing urgent issues. Spend the morning troubleshooting complex problems via screen share or chat, then document solutions in the knowledge base. Afternoons might include mentoring a new hire or collaborating with engineering on recurring bugs.
🚀 Application Tools
🎯 Who Workiva Is Looking For
- Has 2+ years of customer-facing technical support experience, ideally with SaaS products.
- Possesses intermediate application or database support skills (e.g., SQL, API troubleshooting).
- Is familiar with Zendesk or similar ticketing systems and excels at written/verbal communication.
- Enjoys mentoring junior engineers and creating knowledge base articles to scale support.
📝 Tips for Applying to Workiva
Highlight any experience with ESG, sustainability, or compliance software in your resume and cover letter.
Showcase specific examples of troubleshooting complex issues and documenting solutions for knowledge bases.
Mention your familiarity with Zendesk explicitly, including any custom workflows or macros you've used.
Emphasize remote collaboration skills: how you stay productive and communicate asynchronously.
Tailor your application to Workiva's mission: connect your support experience to helping customers achieve transparent reporting.
✉️ What to Emphasize in Your Cover Letter
['Your passion for supporting customers in the ESG space and helping them drive transparency.', 'Specific examples of resolving difficult technical issues and contributing to a knowledge base.', 'Your experience mentoring or training junior team members.', "How your technical skills (e.g., SQL, APIs) align with Workiva's platform needs."]
Generate Cover Letter →🔍 Research Before Applying
To stand out, make sure you've researched:
- → Understand Workiva's ESG reporting platform and its key features (e.g., data collection, audit trails).
- → Read recent news about Workiva's partnerships or regulatory updates affecting ESG reporting.
- → Explore Workiva's company culture through employee reviews on Glassdoor or their blog.
- → Familiarize yourself with common ESG frameworks (e.g., GRI, SASB) that Workiva supports.
💬 Prepare for These Interview Topics
Based on this role, you may be asked about:
⚠️ Common Mistakes to Avoid
- Not tailoring your resume to include relevant technical support keywords like 'troubleshooting', 'SQL', or 'Zendesk'.
- Failing to demonstrate remote work readiness: mention your home office setup or time management strategies.
- Overlooking the mentoring aspect: don't just list support experience; show how you've helped others grow.
📅 Application Timeline
This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.
Typical hiring timeline:
Application Review
1-2 weeks
Initial Screening
Phone call or written assessment
Interviews
1-2 rounds, usually virtual
Offer
Congratulations!