Application Guide

How to Apply for Principle, Support Product Manager

at HITACHI ENERGY

🏢 About HITACHI ENERGY

Hitachi Energy is at the forefront of advancing sustainable energy systems, working towards a carbon-neutral future. As part of the Hitachi Vantara family, you'll be part of a global team that empowers businesses to harness the power of data to innovate and wow their customers. If you're passionate about making a real-world impact with data and energy, this is the place to be.

About This Role

As the Principal Support Product Manager, you will lead the strategy, governance, and commercialization of Hitachi Energy's support portfolio. You'll be the connective tissue between product management, support delivery, pricing, finance, and sales, ensuring the support offerings are market-relevant, financially sound, and clearly positioned. This role is pivotal in driving customer value, adoption, and retention, directly impacting the company's bottom line.

💡 A Day in the Life

A typical day might start with a virtual meeting with the pricing team to review margin performance, followed by a deep-dive session with product management to align on upcoming support offering changes. You might then spend time analyzing customer feedback and renewal data to refine the portfolio strategy, and end the day with a presentation to sales leadership on the new support packaging.

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Interview Prep

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🎯 Who HITACHI ENERGY Is Looking For

  • A seasoned product manager with deep experience in support portfolio management, ideally within a B2B technology or energy company.
  • Strategic thinker who can define and execute a differentiated support offering strategy, with a track record of improving portfolio clarity and competitiveness.
  • Strong commercial acumen, experienced in pricing and packaging, with the ability to drive margin performance.
  • Excellent cross-functional leader, able to collaborate effectively with product management, support delivery, renewals, pricing, finance, sales, marketing, and operations.

📝 Tips for Applying to HITACHI ENERGY

1

Tailor your resume to highlight specific achievements in support portfolio management, such as successful pricing changes or portfolio simplification, with quantifiable results.

2

In your cover letter, explicitly mention your experience working with cross-functional teams and how you've influenced product strategy to drive customer value and retention.

3

Research Hitachi Energy's recent initiatives towards carbon neutrality and sustainable energy, and weave that into your application to show alignment with their mission.

4

Since the role is remote, emphasize your ability to work autonomously and manage stakeholders across different time zones.

5

Use the job title 'Principal, Support Product Manager' in your application materials to align with their internal terminology, even though the description mentions 'Director'.

✉️ What to Emphasize in Your Cover Letter

["Highlight your experience in leading support portfolio strategy and governance, with examples of how you've improved portfolio clarity and competitiveness.", 'Emphasize your ability to partner with pricing, finance, and sales to drive margin performance and revenue growth.', 'Showcase your cross-functional leadership skills, especially in aligning product management and support delivery to enhance customer value.', "Mention your passion for sustainable energy and how your work can contribute to Hitachi Energy's mission."]

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Explore Hitachi Energy's recent press releases and news about their sustainability goals and digital transformation initiatives.
  • → Look into Hitachi Vantara's data infrastructure solutions and how they support Hitachi Energy's mission.
  • → Understand the competitive landscape for support services in the energy technology sector, and identify key differentiators.
  • → Review any public information about Hitachi Energy's current support offerings and customer testimonials to understand their value proposition.

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 How would you approach defining a differentiated support offering strategy for a global company like Hitachi Energy?
2 Describe a time when you had to balance customer value with margin performance. How did you navigate that?
3 Can you walk us through a successful portfolio rationalization or pricing change you led? What was the impact?
4 How do you ensure alignment between product management, support delivery, and sales to drive adoption and retention?
5 What metrics do you consider most important for measuring the success of a support portfolio, and how have you used them to drive decisions?
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⚠️ Common Mistakes to Avoid

  • Don't submit a generic cover letter that doesn't mention the specific role or company - personalize it for Hitachi Energy.
  • Avoid focusing only on product management experience without highlighting support or services portfolio management - that's crucial for this role.
  • Don't overlook the remote aspect - make sure to address how you'll thrive in a remote work environment and manage global teams.

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to HITACHI ENERGY!

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