Application Guide

How to Apply for Operations & Customer Service Coordinator (Part-Time, Remote - Massachusetts)

at Full Belly Foods

🏢 About Full Belly Foods

Full Belly Foods is a national nonprofit that delivers fresh produce directly to Section 8 and affordable housing communities with no sign-ups or income checks—residents just get food. Working here means joining a small, fast-moving team where your operational accuracy directly ensures families receive their produce, and you'll be part of a mission-driven organization that values real impact over bureaucracy.

About This Role

As the Operations & Customer Service Coordinator, you'll be the backbone of daily operations: placing and confirming monthly produce orders with vendors, tracking deliveries across multiple properties, and serving as the first point of contact for property staff and vendors. Your attention to detail and prompt communication will directly prevent families from missing their weekly produce, making this role both detail-oriented and deeply people-focused.

💡 A Day in the Life

A typical day might start with checking emails and texts from property staff, then placing or confirming produce orders with vendors using templates and delivery calendars. You'll track deliveries, update spreadsheets, and troubleshoot issues like missed drop-offs or short orders, following up until each issue is resolved. Throughout, you'll balance independent work with responsive communication, ensuring no family goes without produce due to an operational gap.

🚀 Application Tools

Generate Cover Letter

AI-powered, tailored for Full Belly Foods

Interview Prep

Practice questions for this role

🎯 Who Full Belly Foods Is Looking For

  • Resides in Massachusetts and can work remotely with a reliable internet connection and phone.
  • Has 1–2 years of experience in operations, logistics, customer service, or administrative coordination, ideally in a food, nonprofit, or delivery context.
  • Demonstrates exceptional organization and follow-through—able to track multiple orders, dates, and budgets without letting details slip.
  • Communicates clearly and professionally via phone, text, and email, and remains calm when troubleshooting delivery issues like missed drop-offs or short orders.

📝 Tips for Applying to Full Belly Foods

1

Explicitly state in your cover letter or resume that you reside in Massachusetts—this is a hard requirement and will be screened first.

2

Highlight any experience with order processing, vendor communication, or logistics coordination, even if it was in a volunteer or part-time capacity.

3

Use specific examples of how you've caught and corrected errors in orders or schedules to show you understand the stakes: a wrong order means no produce for families.

4

Demonstrate comfort with remote tools (e.g., Google Sheets, Slack, email) and mention your ability to work independently with variable hours (10–20/week).

5

Show you've researched Full Belly Foods' model—mention their no-sign-up, no-income-check approach and how you align with their mission in your application.

✉️ What to Emphasize in Your Cover Letter

Emphasize your attention to detail in order placement and tracking, your proactive communication style with external partners, your ability to troubleshoot delivery issues calmly, and your connection to the mission of food access. Use concrete examples: 'In my last role, I managed 30+ weekly orders and reduced errors by 20% by double-checking quantities against delivery calendars.'

Generate Cover Letter →

🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Visit the Full Belly Foods website to understand their delivery model, the types of properties they serve, and any recent news or impact reports.
  • → Look up the role of Section 8 and affordable housing in Massachusetts to grasp the context of the communities you'd be supporting.
  • → Search for Full Belly Foods on LinkedIn to see team size and recent posts, which can help you tailor your questions about their growth and operations.
  • → Understand common produce logistics challenges (e.g., cold-chain, seasonal availability) so you can speak to troubleshooting in your interview.
Visit Full Belly Foods's Website →

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 How would you handle a vendor telling you a last-minute substitution is needed for a produce order? Walk us through your steps.
2 Describe a time you caught a mistake in an order or schedule before it caused a problem. What did you do?
3 How do you prioritize when multiple property staff and vendors are reaching out simultaneously?
4 What experience do you have with cold-chain logistics or delivery scheduling?
5 Why are you interested in working for a nonprofit that delivers directly to affordable housing communities?
Practice Interview Questions →

⚠️ Common Mistakes to Avoid

  • Not mentioning your Massachusetts residency—this is a strict requirement and omitting it may lead to immediate disqualification.
  • Using generic customer service language without tying it to the high-stakes, detail-oriented nature of this role (e.g., 'I'm a people person' without examples of error prevention).
  • Ignoring the nonprofit mission—applicants who focus only on the job duties without showing they care about food access may seem like a poor fit for the culture.

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Full Belly Foods!

← Back to Job Listing Apply Now →