Operations & Customer Service Coordinator (Part-Time, Remote - Massachusetts)

Organization: Full Belly Foods Job Type: Part-time, hourly, non-exempt Compensation: $16–$20/hour, depending on experience Hours: Variable, typically 10–20 hours per week Location: Fully remote — must reside in Massachusetts About Full Belly Foods Full Belly Foods is a national nonprofit that delivers fresh produce directly to Section 8 and affordable housing communities. There are no sign-ups and no income checks — residents just get food. We handle sourcing, cold-chain logistics, and delivery scheduling across a large and growing portfolio of properties. We're small, we move fast, and the work is real: if an order is placed wrong or a delivery question goes unanswered, families don't get produce that week. We're looking for someone who takes that seriously. The Role You'll be the person who keeps day-to-day operations running and who property staff reach when they need something. This is a detail job first and a people job second — both matter. What you'll do: Place and confirm monthly produce orders with vendors, working from order templates and delivery calendars Track delivery dates, line items, quantities, and budgets across multiple properties Answer incoming calls, texts, and emails from property staff and vendors — promptly and professionally Troubleshoot delivery issues as they come up: missed drop-offs, short orders, schedule changes, last-minute substitutions Follow up to confirm deliveries landed as expected and close the loop on open issues Maintain accurate records in Google Sheets and other internal systems Help improve and document the processes you're running What We're Looking For Required: Exceptional attention to detail. Order accuracy is the core of this job — a wrong quantity or a missed date has real consequences. Customer service experience, or a demonstrated track record of handling stressful, high-pressure situations calmly. Strong responsiveness. You check and reply to calls, texts, and emails throughout the day, and you don't let messages sit. Clear, professional written and verbal communication. Comfort with Google Sheets/Excel and general tech fluency — email, shared docs, online ordering portals. Ability to work independently without day-to-day supervision, and to flag problems early rather than hoping they resolve themselves. Must reside in Massachusetts and be authorized to work in the U.S. Reliable internet, a quiet place to take calls, and availability during standard business hours (schedule is flexible week to week, but vendor and property calls happen during the workday). Nice to have: Experience with purchasing, order entry, scheduling, dispatch, or logistics Background in food service, grocery, produce, or property management Experience in a small organization where you wore several hats Details Pay: $16–$20/hour, based on experience Hours: Typically 10–20 hours/week, variable. Some weeks are busier around order and delivery cycles. Schedule: Flexible, but requires availability and responsiveness during business hours Location: Fully remote; Massachusetts residency required Reports to: Ben Sigel, Founder & President Full Belly Foods is an equal opportunity employer.