Operations Coordinator

• Oversee and execute daily deployments by coordinating between Field Agents and Piloting teams to ensure on-time robot operations.
• Monitor live operations and resolve issues in real time, escalating problems as needed to minimize service disruptions.
• Ensure compliance with standard operating procedures (SOPs) and track key operational metrics.
• Support onboarding and training of new Operations Associates.

This role ensures the smooth operation of a fleet of sidewalk robots that reduce congestion and make deliveries more accessible, contributing to more sustainable and efficient urban logistics.

• Bachelor’s degree in a related field, or equivalent experience (3+ years in operations, logistics, or customer service).
• Strong organizational, collaboration, and problem-solving skills.
• Comfort with spreadsheets (Excel or Google Sheets).
• Willingness to work flexible hours, including evenings and weekends.

Compensation and benefits not specified in the posting.

Serve Robotics is reimagining urban delivery with sidewalk robots, aiming to take deliveries off congested streets and make them more available to people while benefiting local businesses.