Member Center Representative

• Provide excellent service to OPB members and audiences via phone and email, addressing account questions, providing support for OPB Passport, and gathering feedback.
• Enter and update account information and interactions in the Salesforce/Servicecloud database, including member contributions and contact details.
• Grow and maintain OPB’s membership and prospect pool by gathering contact information, upgrading members, and recruiting sustainers during daily interactions.

This role directly supports public media's mission by connecting the community with trusted news, stories, and programs, while ensuring members feel valued and engaged, thereby strengthening the organization's ability to serve diverse audiences.

• Two years of full-time experience providing customer service via phone, email, and in person.
• Exceptional verbal and written communication skills with ability to provide step-by-step technical support.
• Proficiency with standard computer software (Microsoft Office) and effective database skills.
• Ability to multitask, prioritize, and maintain focus in a fast-paced environment.

Expected hiring range: $28.17 - $29.20 per hour (annualized ~$58,594 - $60,736). Union-represented, benefits-eligible. Remote work within Oregon or Washington. Opportunity to contribute to a safe and equitable work environment.

OPB is a leader in public media, serving diverse communities of the Northwest with fact-based, in-depth news and information about politics, the environment, science, arts, history, cultures, business, education, and more, powered by generous member support.