Knowledge Management Team Lead

• Lead and mentor the Knowledge Management team, ensuring alignment with goals, SLAs, and career development.
• Oversee knowledge governance, content quality, and lifecycle management to ensure accurate, searchable, and AI-ready knowledge.
• Manage KM projects and strategic initiatives, coordinating cross-functional stakeholders and driving continuous improvement.
• Analyze operational data and content metrics to inform decision-making and enhance knowledge sharing.

This role ensures that enterprise knowledge is accurate, accessible, and optimized for digital and AI channels, enabling employees and agents to serve clients effectively and supporting operational excellence across the organization.

• Advanced expertise in knowledge management, content governance, and quality assurance.
• Proven leadership and team management skills, with experience mentoring and developing staff.
• Strong project management capabilities, including planning, risk management, and cross-functional collaboration.
• Excellent analytical skills with experience using data and metrics to drive improvements.

Compensation and benefits not specified in the job posting.

AECOM is a global infrastructure consulting firm delivering professional services across the project lifecycle – from planning, design, and engineering to program and construction management.