How to apply for Product Manager

About Nava Benefits

Nava Benefits is on a mission to #fixhealthcare by fusing deep benefits expertise with cutting-edge technology. They are one of the fastest-growing benefits brokerages, backed by leading investors, and the first to combine brokerage know-how with proprietary tech like HQ, an AI-powered benefits platform. Working here means directly impacting how millions of Americans navigate their healthcare.

About the role

As a Product Manager at Nava, you will own the strategy and execution of products that help employees compare insurance, find doctors, understand costs, and resolve billing issues. You'll work closely with Advocates, engineers, and designers to build tools that simplify complex healthcare decisions and improve outcomes for for-profit, non-profit, and government clients.

A typical day

You might start your day with a stand-up with engineering and design to prioritize features for the HQ platform. Later, you could meet with Advocates to understand common user issues and brainstorm solutions, then analyze data on how employees are using the product to compare insurance plans. You'll also collaborate with stakeholders to align on roadmap and strategy, ensuring the product meets the needs of both employers and employees.

Who Nava Benefits is looking for

• 3+ years of product management experience, ideally in healthcare, insurtech, or benefits administration.
• Strong analytical skills with the ability to interpret data on insurance products, deductibles, and real-time claims to inform product decisions.
• Experience working with cross-functional teams including engineering, design, and customer-facing roles like advocates or support agents.
• Empathy for end-users navigating healthcare and a passion for simplifying complex systems into intuitive experiences.

Tips for this application

• Highlight any experience you have with healthcare benefits, insurance products, or benefits administration platforms in your resume and cover letter.
• Showcase your ability to work with AI or data-driven products, as Nava's HQ platform is AI-powered.
• Demonstrate familiarity with the challenges employers and employees face in healthcare, and how you've solved similar problems.
• Emphasize your experience collaborating with customer support or advocacy teams to improve product feedback loops.
• Tailor your application to reflect Nava's mission to #fixhealthcare and their focus on for-profit, non-profit, and government entities.

What to cover in your cover letter

["Your passion for fixing healthcare and why Nava's mission resonates with you personally or professionally.", "Specific examples of how you've used data and user research to build products that simplify complex decisions.", 'Experience working with cross-functional teams, especially engineers and customer advocates, to deliver impactful products.', 'Your understanding of the benefits brokerage landscape and how technology can disrupt it.']

Research before applying

• Explore Nava's HQ platform and understand its features, target users, and how it differentiates from competitors.
• Research the benefits brokerage industry, key players, and common pain points for employers and employees.
• Learn about Nava's funding, investors, and recent growth to understand their trajectory and culture.
• Read about the founders' backgrounds and their previous entrepreneurial ventures to gauge their vision and leadership style.

Likely interview topics

Based on the job description, expect questions about:

• How would you prioritize features for a product that serves both employers and employees with different needs?
• Describe a time you used data to make a product decision that improved user outcomes in a healthcare or insurance context.
• How would you approach building a tool to help employees understand their healthcare costs, considering real-time deductible usage and provider billing?
• Tell us about a time you worked with customer support or advocates to identify and solve a product gap.
• How do you measure success for a product like HQ, and what metrics would you track?

Common mistakes to avoid

• Applying with a generic product management resume that doesn't mention healthcare, insurance, or benefits experience.
• Failing to demonstrate empathy for end-users who struggle with healthcare navigation and costs.
• Ignoring Nava's mission and treating the role as just another PM job, rather than a chance to fix a broken system.