Sr. Microsoft Dynamics 365 CE Field Service Consultant

• Execute project delivery in a client-interacting role with functional analysis, process review, and business process performance optimization.
• Collaborate with internal staff and leaders to deliver best-in-class Ludia Product Solutions for clients.
• Implement functional solutions for Microsoft Dynamics CE/Sales and Project Operations to optimize operational efficiency.
• Conduct design review sessions with customers and write business processes, design documents, and workflows.

This role helps clients optimize their business processes using Microsoft Dynamics, enabling them to operate more efficiently and effectively, which can lead to better resource utilization and positive community impact through Ludia's community-driven channels.

• 5+ years of experience implementing Microsoft Dynamics 365 Customer Engagement solutions with a focus on Sales and Project Operations.
• Deep knowledge of Dataverse, Power Platform, Power Automate, and business process automation.
• Proven ability to lead requirements workshops, perform fit-gap analysis, and design scalable D365 CE solutions.
• Undergraduate degree in Information Systems, Operations Management, Finance/Accounting, Computer Science, or equivalent.

• Remote when not traveling to client sites (up to 50% travel within US).
• Unlimited PTO and companywide time off at end of year.
• Full health benefits, vision, and dental.
• 401K.
• Family/Community focused company culture.