Customer Success Manager

• Manage a portfolio of strategic accounts, ensuring customer retention, renewal, and value outcomes.
• Serve as a Feathr product expert and strategic adviser, guiding customers on how to creatively and productively utilize the platform to amplify their marketing efforts.
• Lead the creation and execution of Joint Success Plans, drive multi-threading efforts, and own the end-to-end renewal process including contract negotiations.
• Create and lead customer Business Reviews to highlight value, uncover risk, and identify growth opportunities.

This role empowers nonprofits to maximize their marketing impact by guiding them to use Feathr's platform effectively, thereby helping them build purposeful connections with their communities and grow their impact with confidence.

• 3+ years of experience in a dedicated Customer Success or B2B SaaS Account Management role, focused on driving customer retention, renewal, and value outcomes.
• 2+ years experience developing, managing, or planning digital marketing campaigns.
• Non-profit or association industry experience is strongly preferred.
• Agile, organized, strategic, with executive presence and commercial acumen; proactive and clear communicator; marketing subject matter expert.

Compensation: $75,000 base annually, $105,000 OTE. Benefits include fully remote work, health/dental/vision insurance, paid vacation/sick/holidays, professional development budget, home office stipend, wellness reimbursement, parental leave, and more.