Community Specialist

• Monitor, respond to, and triage customer questions through social media
• Identify key Community contributors and develop Engagement Programs
• Lead project tasks to completion according to defined timelines
• Use business tools to assess and propose data-informed actions to support Community health and engagement

This role helps modernize education by fostering a vibrant community that supports learners and educators, improving engagement and satisfaction globally.

• 2-3 years prior experience in Customer Service capacity
• Experience with Community platforms and social media communications for a large organization
• Strong writing, inter-personal, project management, and process implementation skills
• Prior experience with Brightspace, HTML, CSS, Salesforce, Twitter are assets

Base salary range: $54,000 - $67,000 CAD. Additional benefits include flexible work arrangements, learning and growth opportunities, tuition reimbursement up to $4,000 CAD, wellness subsidy, equity grants, variable incentive, retirement planning, paid volunteer days, and more.