Founding Customer Success Lead

• Own the installer relationship from on-boarding to repeat usage, serving as the consistent human point of contact and managing the customer pipeline.
• Translate site reality into product priorities by spending time on site with installers and documenting insights for product meetings.
• Review AI-generated scope documents, compliance packs, and accreditation paperwork, and compile libraries of relevant industry documentation.

This role directly empowers independent tradespeople to reduce administrative burden, cut project costs, and grow their businesses, enabling the UK to cost-effectively decarbonise its built environment and meet Climate Change Act targets.

• Relationship building under pressure: earn trust with tradespeople who have been let down by software promises.
• Construction-native communication: ability to talk to tradespeople and understand their pain from lived experience.
• Product instinct: notice when workflows don't match reality and articulate what needs to change.
• Detail and diligence: spot errors, document accurately, and critically assess information.

Competitive salary for Pre-Seed stage (discussed openly), significant early-stage equity, real ownership of installer relationships and product direction, direct measurable impact on net-zero transition, modern development and AI tools, and a founder with 20+ years of experience.

Marble is a climate tech venture studio that partners with scientists, engineers, and operators to create companies solving hard climate problems in the world's largest industries. Their first 13 companies are building transformative products across energy, industry, agriculture, and climate resilience.