How to apply for Food Safety Certification Customer Service Manager

About Eurofins

Eurofins provides analytical testing services that promote safer, healthier, and more sustainable environments globally. The company operates across food, healthcare, and other sectors, with a focus on certification and compliance. This role sits within the Food & Healthcare Assurance division, supporting clients who need GMP certification and food safety audits.

About the role

This is a remote, client-facing customer service manager role split evenly between Food Assurance and Healthcare Assurance. You will own a portfolio of accounts, handling everything from initial quotes to contract renewal, while working with technical and scheduling teams. Success is measured by client retention, quote conversion, and revenue growth on existing accounts.

A typical day

A typical day might involve responding to client inquiries, preparing quotes, following up on pending contracts, and coordinating with scheduling teams. You would also spend time on account management tasks like checking in with existing clients, identifying renewal opportunities, and updating records. Most interactions happen by phone, email, and video.

Who Eurofins is looking for

• Experience in account management or customer service within food safety, healthcare certification, or a related testing/audit environment.
• Comfortable with transactional work like quoting and order processing, while also building long-term client relationships.
• Able to manage a mixed portfolio of mid-size single-site clients and large multi-site accounts across two business lines.
• Strong remote communication skills for phone, email, and video, with the ability to coordinate with technical and operations teams.

Tips for this application

• Highlight any experience with GMP certification, dietary supplements, cosmetics, or over-the-counter drugs, since half the role focuses on Healthcare Assurance.
• Show you understand the difference between farming an existing book of business and hunting new clients. This role is explicitly not a pure hunter role.
• Use specific examples of how you improved client retention, quote conversion rates, or revenue growth on an existing account base.
• Mention familiarity with remote work tools and processes, as the role is fully remote and client-facing online.
• Reference Eurofins' two business lines (Food and Healthcare Assurance) in your application to show you read the job description carefully.

What to cover in your cover letter

Emphasize your ability to manage both transactional tasks (quoting, order processing) and account ownership (retention, renewal, growth). Show you can handle a 50/50 split between Food and Healthcare Assurance. Provide concrete numbers or examples of how you grew or retained clients. Demonstrate you can work remotely and coordinate with technical and scheduling teams.

Research before applying

• Learn about Eurofins' Food Assurance and Healthcare Assurance services, including what GMP certification involves.
• Understand the difference between food safety audits and GMP certification for supplements, cosmetics, and OTC drugs.
• Check Eurofins' recent news or press releases to see if there are any changes in their Food & Healthcare Assurance division.
• Look up common client types in this space, such as mid-size single-site manufacturers and large multi-site corporations.

Likely interview topics

Based on the job description, expect questions about:

• How would you handle a client who is unhappy with an audit result or scheduling delay?
• Describe a time you converted a quote into a signed contract. What was your approach?
• How do you prioritize between fast transactional requests and longer-term account management tasks?
• What do you know about GMP certification for dietary supplements, cosmetics, or OTC drugs?
• How would you work with technical and scheduling teams to ensure client needs are met?

Common mistakes to avoid

• Focusing only on sales or hunting new business, when the role is primarily about farming and retaining existing accounts.
• Ignoring the Healthcare Assurance side and only talking about food safety experience.
• Being vague about remote work experience or failing to show you can manage client relationships without in-person meetings.