How to apply for Field Service Technician

About Xos Trucks

Xos Trucks is a pioneering electric vehicle manufacturer focused on decarbonizing commercial transportation. As a NASDAQ-listed company, they offer a unique opportunity to work on cutting-edge EV technology and contribute to a greener future. Their mission-driven culture and innovative approach make them an exciting place for those passionate about sustainability and technology.

About the role

As a Field Service Technician at Xos, you'll be the frontline troubleshooter, diagnosing and repairing our electric trucks in the field. Your detailed reporting will directly influence production quality and field fixes, making your role crucial for customer satisfaction and product improvement. This position offers the autonomy of remote work while being at the heart of our mission to revolutionize fleets.

A typical day

A typical day might involve traveling to a customer's fleet site to diagnose an issue, using diagnostic software to pinpoint problems, and performing repairs on the electric drivetrain or charging systems. You'd document your findings in detail, communicate with the engineering team, and ensure the customer is satisfied before moving to the next service call.

Who Xos Trucks is looking for

• Experienced with electric vehicle systems, including high-voltage batteries, electric drivetrains, and software diagnostics.
• Self-reliant and productive, able to work independently in the field with minimal supervision.
• Excellent customer service skills, capable of translating customer concerns into actionable technical issues.
• Strong documentation and reporting skills, with attention to detail for root cause analysis.

Tips for this application

• Highlight any hands-on experience with electric vehicles or high-voltage systems, even if from personal projects or training.
• Emphasize your ability to work remotely and manage your own schedule, with examples of past independent troubleshooting success.
• Tailor your resume to include specific diagnostic tools and software you're proficient with, such as CAN bus, telematics, or OEM diagnostic software.
• In your cover letter, mention your understanding of the importance of detailed reporting and how it can improve product quality.
• Research Xos's specific vehicle models and mention them in your application to show genuine interest.

What to cover in your cover letter

["Your passion for sustainability and electric vehicles, aligning with Xos's mission to decarbonize commercial transportation.", 'Your technical expertise in EV diagnostics and repair, with concrete examples of problem-solving.', 'Your ability to work autonomously and manage travel, ensuring productivity in the field.', 'Your commitment to exceptional customer service, turning customer concerns into actionable technical solutions.']

Research before applying

• Familiarize yourself with Xos's current electric truck models and their specifications.
• Understand the company's mission and recent news, such as partnerships or expansions.
• Learn about the challenges of electric commercial vehicle maintenance, such as charging infrastructure and battery lifecycle.
• Review Xos's approach to fleet management software and how it integrates with vehicle diagnostics.

Likely interview topics

Based on the job description, expect questions about:

• How do you diagnose a high-voltage battery issue in an electric truck? Walk me through your process.
• Describe a time you had to troubleshoot a complex issue remotely with limited resources.
• How do you prioritize multiple service calls when traveling?
• What experience do you have with fleet management software or telematics?
• How do you handle a situation where a customer is frustrated with a recurring issue?

Common mistakes to avoid

• Underestimating the importance of detailed reporting; emphasize your documentation skills.
• Focusing only on traditional diesel truck experience without highlighting any EV-specific knowledge.
• Not showing self-reliance; avoid saying you prefer working in a team or need constant supervision.