Application Guide

How to Apply for Field Service Technician

at Xos Trucks

🏢 About Xos Trucks

Xos Trucks is at the forefront of the commercial electric vehicle revolution, dedicated to building zero-emission fleet solutions that reduce carbon footprints and operational costs. Joining Xos means contributing to a greener future while working with cutting-edge EV technology in a fast-growing, mission-driven company.

About This Role

As a Field Service Technician, you'll be the frontline hero ensuring Xos electric trucks operate flawlessly for customers across Canada. You'll diagnose and repair complex electrical systems, collaborate with engineering teams to improve vehicle design, and provide exceptional customer support, directly impacting fleet reliability and sustainability goals.

💡 A Day in the Life

Your day starts with checking a morning dispatch of service tickets and prioritizing urgent calls. You might drive to a fleet depot to diagnose a charging issue, using your laptop to pull diagnostic data and schematics. After repairing a faulty battery module, you document the fix in the system, call the customer to confirm satisfaction, and then head to your next appointment, all while staying in touch with the support team via phone or chat.

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Interview Prep

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🎯 Who Xos Trucks Is Looking For

  • Possesses proven hands-on experience with high and low voltage electrical systems, ideally in EVs or commercial vehicles.
  • Holds an Associate's degree or vocational certificate in automotive service technology or has 4+ years of equivalent experience.
  • Can confidently read and interpret electrical schematics to troubleshoot complex issues.
  • Has a valid driver's license with a clean driving record and is eligible for international travel to Canada (if based elsewhere).

📝 Tips for Applying to Xos Trucks

1

Highlight specific experience with EV diagnostics or high-voltage battery systems; mention any certifications like EVT or ASE.

2

Emphasize remote work capability: describe your home workshop setup, tools, and how you stay organized without onsite supervision.

3

Tailor your resume to show customer-facing technical support experience—include examples of explaining complex issues to non-technical clients.

4

Mention any familiarity with telematics or fleet management software (e.g., GPS tracking, diagnostic platforms).

5

In your cover letter, express passion for sustainability and Xos's mission; reference specific Xos models or press releases to show genuine interest.

✉️ What to Emphasize in Your Cover Letter

['Your hands-on experience with high-voltage electrical systems and schematic interpretation.', 'Your ability to work independently in a remote setting and manage travel schedules.', 'Your commitment to customer satisfaction and clear communication with diverse stakeholders.', "Your enthusiasm for electric vehicle technology and Xos's role in fleet electrification."]

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Read Xos's latest press releases and news about fleet deployments or partnerships (e.g., with FedEx or UPS).
  • → Understand the specific Xos vehicle models (e.g., Xos Stepvan, Xos HD) and their key electrical components.
  • → Learn about Xos's approach to remote diagnostics and over-the-air updates; check their tech blog or whitepapers.
  • → Review the company's sustainability reports or ESG initiatives to align your values with theirs.

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Walk me through how you would diagnose a sudden loss of power in an electric truck while on a service call.
2 Describe a time you had to explain a technical issue to a customer with no engineering background.
3 How do you stay updated on the latest EV technologies and repair techniques?
4 Tell us about a time you collaborated with an engineering team to resolve a recurring design issue.
5 Given the remote nature of the role, how do you manage your time and priorities without direct supervision?
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⚠️ Common Mistakes to Avoid

  • Failing to mention EV-specific experience or skills—general automotive experience may not suffice for high-voltage systems.
  • Not addressing the remote work requirement: avoid implying you need constant supervision or lack a dedicated workspace.
  • Overlooking the travel component: ensure you convey flexibility and willingness to travel to customer sites across Canada.

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Xos Trucks!

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