How to apply for Enterprise Customer Success Manager

About Overstory

Overstory uses AI and satellite imagery to help electric utilities find vegetation risks before they cause wildfires or outages. The company works with utility partners across the Americas and Europe, and its team is distributed across both regions. This role is a chance to work directly on grid resilience and wildfire prevention.

About the role

As an enterprise customer success manager, you will own relationships with utility partners who use Overstory's vegetation risk data. You will help those partners get value from the product, which supports outage prevention and wildfire risk reduction. This is a remote, full-time role based in the US.

A typical day

A typical day might include a check-in call with a utility partner, reviewing usage data to spot adoption issues, and coordinating with Overstory's product or data teams on a customer request. You might also prepare a quarterly business review that ties Overstory's vegetation risk analysis to the utility's wildfire mitigation goals. Because the team spans multiple time zones, some early or late calls are likely.

Who Overstory is looking for

• Has experience managing enterprise accounts, preferably in SaaS, geospatial, or utility-adjacent industries.
• Can explain technical products like satellite imagery or AI-driven risk analysis to non-technical utility stakeholders.
• Is comfortable working remotely with a distributed team across the Americas and Europe.
• Understands or is willing to learn how electric utilities operate, especially around vegetation management and wildfire risk.

Tips for this application

• In your resume, highlight any experience with utility, energy, or infrastructure customers, even if it was not the main focus of a previous role.
• Mention specific examples of how you helped enterprise customers adopt a technical product and measure its impact.
• If you have worked with satellite data, GIS, or remote sensing, put that near the top of your resume.
• Use your cover letter to connect your customer success experience to Overstory's goal of reducing wildfire risk and improving grid reliability.
• Check the Overstory website and any public materials about their utility partners before applying, and reference what you learned in your application.

What to cover in your cover letter

Explain why you want to work on grid resilience and wildfire prevention. Describe a time you managed an enterprise customer through a complex technical product rollout. Show that you can translate satellite or AI data into clear value for utility teams. Mention any experience working with distributed teams across time zones.

Research before applying

• Read Overstory's blog and case studies to understand how their satellite data is used by utilities.
• Look up common vegetation management challenges that electric utilities face, especially in wildfire-prone areas.
• Find out which utilities Overstory has publicly announced as partners or customers.
• Check the LinkedIn profiles of Overstory's customer success or utility-facing team members to understand their backgrounds.

Likely interview topics

Based on the job description, expect questions about:

• How would you onboard a new utility partner to Overstory's vegetation risk platform?
• Describe a time you turned around a difficult enterprise account. What did you do?
• How would you explain satellite-based vegetation risk analysis to a utility's operations team?
• What metrics would you use to show a utility that Overstory is reducing their wildfire risk?
• How do you work with product and engineering teams when a customer needs a feature that does not exist yet?

Common mistakes to avoid

• Writing a generic cover letter that does not mention utilities, wildfire risk, or satellite data.
• Focusing only on customer success skills without showing any interest in the climate or energy sector.
• Ignoring the remote and distributed nature of the team. Do not imply you need a central office or constant in-person collaboration.