How to apply for Engagement Manager (US)

About Chooose

Chooose builds software for the lower carbon fuel value chain, with a focus on Sustainable Aviation Fuel (SAF) and carbon management. Customers include Delta Air Lines, Cathay Pacific, British Airways, and Microsoft. The company has raised $50M and has offices in Miami and Oslo with remote employees across the US and Europe.

About the role

As an Engagement Manager, you will own day-to-day relationships with enterprise customers in aviation and energy, helping them build and operate their SAF programs. You will work with the Chooose Customer organization to support customers from implementation to solution go-live and beyond. This role is remote but must be based in Illinois, Texas, Massachusetts, New York, Pennsylvania, Maryland, or Florida.

A typical day

A typical day might involve meeting with an airline customer to review their SAF program progress, coordinating with internal teams on implementation tasks, and preparing for a solution go-live. You would also spend time responding to customer inquiries and ensuring their needs are met. The role is remote, so you would use video calls and messaging to stay connected with colleagues and customers.

Who Chooose is looking for

• Experience managing enterprise customer relationships in SaaS or technology, preferably in aviation, energy, or sustainability sectors.
• Ability to own a portfolio of key accounts and drive implementation and adoption of software solutions.
• Strong collaboration skills to work with internal customer teams and external stakeholders.
• Comfortable working remotely and across time zones with US and European colleagues.

Tips for this application

• Highlight any experience with aviation, energy, or carbon management, as Chooose focuses on these sectors.
• Emphasize your ability to manage enterprise accounts from implementation through to ongoing success.
• Mention specific examples of working with large customers like airlines or multinational corporations.
• Ensure your application clearly states you are based in one of the required states: Illinois, Texas, Massachusetts, New York, Pennsylvania, Maryland, or Florida.
• Use the alt ID titles (Strategic Account Manager, Client Partner, Engagement Manager, Enterprise CSM, Strategic Account Lead) in your resume or cover letter to show alignment with the role's scope.

What to cover in your cover letter

['Your experience in managing enterprise software implementations and customer relationships.', 'Any familiarity with Sustainable Aviation Fuel (SAF) or carbon management initiatives.', 'Your ability to work remotely and collaborate with teams across the US and Europe.', 'Concrete examples of how you have driven customer success and adoption for large accounts.']

Research before applying

• Learn about Chooose's platform and how it enables SAF programs for airlines like Delta and British Airways.
• Understand the basics of Sustainable Aviation Fuel and voluntary/compliance carbon management.
• Research Chooose's funding and growth stage to understand the company's trajectory.
• Look into the aviation and energy sectors' sustainability goals to speak knowledgeably about customer needs.

Likely interview topics

Based on the job description, expect questions about:

• How you would handle the implementation of Chooose's platform for a new airline customer.
• Your approach to managing multiple enterprise accounts and prioritizing tasks.
• A time you resolved a complex customer issue and maintained a strong relationship.
• Your understanding of SAF and the lower carbon fuel value chain.
• How you would collaborate with internal teams (e.g., product, sales) to ensure customer success.

Common mistakes to avoid

• Applying without checking if you reside in one of the required states.
• Submitting a generic cover letter that does not mention Chooose, SAF, or enterprise customer management.
• Failing to demonstrate any knowledge of the aviation or energy sectors.