Email Marketing Operations Associate

• Support the intake, planning, building, QA, scheduling, and deployment of email campaigns across multiple stakeholders.
• Build, maintain, and optimize complex workflows and lifecycle journeys using Iterable.
• Execute A/B tests and support experimentation initiatives.
• Build and maintain audience segments, dynamic lists, suppression logic, and targeting rules within Iterable.

This role helps Kiva expand financial access to underserved communities by delivering personalized communications that drive engagement and support for crowdfunded loans, ultimately unlocking capital for borrowers in over 100 countries.

• 1–3 years of experience in email marketing, lifecycle marketing, CRM administration, or related field.
• Hands-on experience with Iterable or similar marketing automation platform (e.g., Braze, Klaviyo, Salesforce Marketing Cloud).
• Strong attention to detail, organizational skills, and ability to manage multiple concurrent projects.
• Comfort working with data, spreadsheets, and marketing performance metrics.

Work-from-home position; comprehensive benefits including health, dental, vision insurance, parental leave, professional development, unlimited PTO, and a JOON flexible lifestyle spending account for wellness, professional development, or working from home.

Kiva is a global nonprofit founded in 2005 with a mission to expand financial access and help underserved communities thrive through crowdfunded loans. Since its founding, over two million people have invested over $2 billion in loans spanning more than 100 countries.