Director, Site Reliability Engineering

• Own property-level system reliability outcomes, including oversight of device-only networks and overall property health performance.
• Drive adoption and effective utilization of SmartRent tools and services across properties through monitoring, insights, and continuous improvement efforts.
• Establish proactive detection and response frameworks to identify localized system issues and lead coordinated cross-functional resolution efforts.
• Partner with Engineering leadership to design and implement observability tools and processes that enable scalable monitoring of system health and events.

This role ensures the continuous and reliable operation of SmartRent services at the property level, enabling rental housing owners and operators to simplify operations, cut costs, and deliver exceptional resident experiences, thereby making rental housing smarter and more efficient.

• Demonstrated experience in network operations, including both wired and wireless environments.
• Experience utilizing observability and monitoring tools (e.g., Datadog, Observe, or similar platforms).
• Strong troubleshooting expertise, including developing and maintaining runbooks and technical documentation.
• Foundational programming, scripting, and automation skills; ability to leverage automation to improve operational efficiency is required.

We offer a comprehensive and competitive benefits package including medical, dental, vision, and life insurance with low deductibles and 75–100% employer contributions, flexible and generous PTO, competitive 401(k) with employer contributions, paid parental leave, discounted insurance plans for pets and legal services, and an employee stock purchase plan.

SmartRent (NYSE: SMRT) is revolutionizing how people live and work with the industry’s only end-to-end platform designed for the rental housing industry, helping owners and operators simplify operations, cut costs, and deliver exceptional resident experiences.