Energy
Full-time
CX & Service Design Manager
Contact Energy
Posted
May 14, 2026
Location
New Zealand
Type
Full-time
Mission
What you will drive
- Own service design and customer experience across the full customer journey, connecting front-of-house experiences with back-of-house processes.
- Shape future-state journey design as key retail systems are replaced, ensuring end-to-end consideration.
- Hold the service design vision and influence how future services and journeys are designed and executed.
- Build credibility and alignment in a complex stakeholder landscape using data and insight.
Impact
The difference you'll make
This role creates positive change by designing seamless, customer-centric energy services that improve customer satisfaction and operational efficiency, contributing to a more sustainable and user-friendly energy system in New Zealand.
Profile
What makes you a great fit
- Senior-level experience in service design and customer experience.
- Ability to shape direction with confidence and bring people together through clarity and collaboration.
- Experience partnering with frontline operations, retail teams, and technology.
- Strong data-driven decision-making skills.
Benefits
What's in it for you
Compensation and perks not specified in the description.
About
Inside Contact Energy
Contact Energy is a New Zealand-based energy company focused on providing electricity, gas, and broadband services to residential and business customers.