Application Guide

How to Apply for Customer Support Specialist

at Oshkosh Corporation

🏢 About Oshkosh Corporation

Oshkosh Corporation is a global leader in innovative industrial technology, known for its commitment to enhancing safety and resilience in communities worldwide. Working here means contributing to cutting-edge solutions that make a real difference in critical sectors like defense, firefighting, and infrastructure.

About This Role

As a Customer Support Specialist, you'll be the frontline liaison between Oshkosh and its customers, ensuring seamless order management and technical support for replacement parts. Your work directly impacts customer satisfaction and operational efficiency, making you a vital part of the company's reputation for reliability.

💡 A Day in the Life

A typical day involves responding to customer inquiries via phone or email, using Salesforce to track orders and issues, and coordinating with internal teams to resolve part availability or pricing discrepancies. You might also review engineering drawings to confirm correct parts, document interactions for continuous improvement, and participate in team meetings to share insights on common customer challenges.

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Interview Prep

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🎯 Who Oshkosh Corporation Is Looking For

  • Possesses a Bachelor's degree in business, communication, or marketing, with 2+ years of experience in customer support or a related field; or equivalent combination of education and experience.
  • Demonstrates strong communication and customer-centric skills, able to explain technical details clearly and empathetically.
  • Is proficient in Microsoft Office and ERP systems like XA or Salesforce, with a willingness to learn new tools quickly.
  • Has a plus if able to read engineering drawings and schematics, showing mechanical aptitude and attention to detail.

📝 Tips for Applying to Oshkosh Corporation

1

Highlight any experience with ERP systems like XA or Salesforce in your resume and cover letter, as Oshkosh specifically mentions them.

2

If you have experience reading technical drawings or schematics, emphasize it even if it's from coursework or a past role.

3

Tailor your resume to showcase measurable outcomes in customer satisfaction, order accuracy, or problem resolution.

4

Research Oshkosh's recent innovations or sustainability initiatives and mention how your values align with their mission.

5

Use the company's language from the job description (e.g., 'best-in-class service', 'order management') in your application to show attention to detail.

✉️ What to Emphasize in Your Cover Letter

['Your commitment to delivering exceptional customer service and resolving complex issues.', "Your proficiency with CRM and ERP systems, especially if you've used XA or Salesforce.", 'Your ability to understand technical details, such as part specifications or drawings.', "How your problem-solving skills contribute to continuous improvement, aligning with Oshkosh's innovative culture."]

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Explore Oshkosh's product lines, especially those relevant to replacement parts (e.g., JLG, Pierce).
  • → Read about Oshkosh's commitment to innovation and sustainability on their website or recent news.
  • → Look into Oshkosh's core values and culture, as they emphasize safety and resilience.
  • → Check out customer reviews or case studies to understand typical customer pain points.

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Describe a time you handled a difficult customer complaint or order discrepancy.
2 How do you prioritize tasks when managing multiple customer inquiries simultaneously?
3 Give an example of using an ERP system to resolve an order issue. What steps did you take?
4 Explain a time you improved a process in your previous role. What was the outcome?
5 Are you comfortable reading engineering drawings? If not, how would you approach learning?
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⚠️ Common Mistakes to Avoid

  • Submitting a generic resume without tailoring it to the specific requirements like ERP proficiency or technical drawing skills.
  • Neglecting to research Oshkosh's unique industry focus and using a one-size-fits-all cover letter.
  • Focusing only on soft skills without demonstrating technical aptitude or process improvement mindset.

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Oshkosh Corporation!

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