Customer Support Specialist

• Deliver best-in-class customer service by providing accurate responses to inquiries and resolving order management issues.
• Provide technical support for replacement part determination, pricing, availability, and order discrepancies.
• Document customer interactions and contribute to continuous improvement efforts.

This role ensures customers receive timely, accurate support for equipment parts and orders, contributing to safety and efficiency in the construction and access industry.

• Bachelor’s degree in business administration, communication, marketing, or related field plus 2+ years relevant experience, or equivalent combination.
• Strong communication skills and customer focus.
• Proficiency in Microsoft Office and ERP systems (e.g., XA, Salesforce).
• Ability to read engineering drawings and schematics preferred.

Pay range: $51,400 - $79,200 annually. Competitive total rewards package, people-first culture, and opportunities for growth.

JLG, an Oshkosh company, provides innovative access solutions including mobile elevating work platforms, telehandlers, and utility vehicles, with a focus on safety and customer support.