Customer Success Manager

• Assist property managers, supers, and owners with the Runwise platform
• Draft and deliver savings analyses for existing customers
• Identify ongoing opportunities to expand customer relationships (new products, new buildings, advisement)
• Proactively identify potential problems that may reduce savings or miss customer goals

Runwise lowers energy costs and reduces fossil fuel usage by ~20% in every building served, removing the equivalent of 100,000 cars worth of carbon emissions annually and achieving over $100M in energy savings.

• 1-3 years of direct customer management experience in Customer Success or Account Management
• Excellent social and communication skills
• Ability to build long-term relationships with a range of customers from individual business owners to C-level executives
• Problem solver who can diagnose and troubleshoot issues quickly

Salary: $90,000-$110,000

• Medical, dental, and vision insurance
• HSA & FSA options
• Paid Parental Leave
• Access to Talkspace & Health Advocate
• Flexible PTO
• Commuter Benefits
• 401K
• Company paid life insurance
• Voluntary supplemental life insurance
• Free in-office lunch on Wednesdays
• Hybrid work environment
• Summer Fridays
• Monthly L&D Series
• Employee Resource Groups

Runwise is the leading smart operating system for buildings, controlling and optimizing heating, cooling, electric, gas, and water across 10,000+ buildings in the United States to lower energy costs and reduce fossil fuel usage.