Customer Success Manager

• Set clients up for success from the start by conducting welcome calls and providing hands-on guidance during initial projects.
• Act as a consultative advisor to help clients optimize workflows and achieve measurable results from NavVis products.
• Proactively manage client relationships to ensure renewals and identify opportunities for account growth.

By guiding clients to successfully integrate and optimize NavVis reality capture solutions, you help organizations make smarter decisions and build more efficient, connected operations, ultimately bridging the physical and digital worlds for positive change.

• 3–5 years of professional experience, preferably in Customer Success or background in geosystems, surveying, or laser scanning industry.
• Based within commuting distance of Denver, Colorado.
• A consultative mindset with a focus on customer experience and problem-solving.
• Resourceful, people-centric, and skilled at building trust with clients and internal teams.

• 15 days of vacation and 11 public holidays
• Flexible working hours and hybrid work setup
• Competitive health/vision/dental insurance
• Up to $4,500 USD employee referral bonus
• 401k matching up to 4%
• 5 days of paid sick leave
• Paid Parental Leave

NavVis is a global leader in reality capture and digital factory solutions, helping organizations capture and share the built environment as photorealistic digital twins to drive smarter decisions and efficient operations.