How to apply for Customer Success Manager II

About Planet

Planet operates the largest constellation of imaging satellites and delivers Earth-imaging data through a cloud-based platform. It is both a space company and a data company, serving commercial, environmental, and humanitarian sectors. Employees work remotely worldwide or from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.

About the role

This Customer Success Manager II serves strategic customers in Latin America, acting as a trusted advisor to agencies using Planet's satellite imagery and geospatial solutions. The role focuses on helping these customers derive maximum value from Planet's data. It is a remote, full-time position.

A typical day

A typical day might involve checking in with strategic customers in Latin America, helping them use Planet's satellite imagery, and coordinating with internal teams to resolve issues. You would also prepare for check-ins, review customer usage data, and document success plans. The role is remote, so much of the work happens over video calls and email.

Who Planet is looking for

• Experience managing customer success for strategic or enterprise accounts, preferably in Latin America.
• Familiarity with satellite imagery, geospatial data, or cloud-based data platforms.
• Ability to work as a trusted advisor with government agencies or large organizations.
• Fluent in Spanish and/or Portuguese, with strong English communication skills for a global remote team.

Tips for this application

• Highlight any experience with geospatial, satellite, or remote sensing data in your resume.
• Emphasize specific examples of managing strategic accounts in Latin America, including agency or government clients.
• Show familiarity with Planet's platform by referencing its cloud-based delivery and satellite constellation in your application.
• Demonstrate ability to work remotely across time zones, as Planet has a global remote workforce.
• Use your cover letter to connect your customer success approach to Planet's mission of using space to help life on Earth.

What to cover in your cover letter

Explain how you have served as a trusted advisor to strategic customers in Latin America. Describe your experience with geospatial or satellite data products. Show you understand Planet's dual identity as a space and data company. Connect your customer success work to helping agencies derive value from Planet's imagery.

Research before applying

• Learn about Planet's satellite constellation and the types of Earth-imaging data it provides.
• Research Planet's customer base in Latin America, including any public agencies or organizations.
• Understand Planet's cloud-based platform and how customers access and use its data.
• Check Planet's office locations and remote work policies to understand the global team structure.

Likely interview topics

Based on the job description, expect questions about:

• How would you onboard a new strategic agency customer in Latin America to Planet's satellite imagery platform?
• Describe a time you helped a customer increase adoption of a complex data product.
• What do you know about Planet's satellite constellation and cloud-based platform?
• How would you handle a customer who is not seeing value from Planet's data?
• How do you manage relationships with multiple agencies across different Latin American countries remotely?

Common mistakes to avoid

• Applying without any mention of Latin America or Spanish/Portuguese language skills.
• Ignoring the geospatial or satellite data aspect of the role and focusing only on general customer success.
• Failing to show how you would work remotely and collaborate across global time zones.