Application Guide
How to Apply for Customer Success Manager - GRC (Governance, Risk, and Compliance)
at Workiva
🏢 About Workiva
Workiva is a leader in integrated ESG reporting, helping organizations streamline climate impact and compliance. Its platform is trusted by thousands of companies for transparent, efficient reporting, making it a mission-driven workplace focused on sustainability and innovation.
About This Role
As a Customer Success Manager for GRC, you'll drive adoption of Workiva's solutions, ensuring customers achieve continuous ROI. By consulting on best practices and identifying risks, you'll play a key role in retaining and expanding accounts within the governance, risk, and compliance space.
💡 A Day in the Life
A typical day might include conducting a business review with a key customer to discuss adoption metrics and upcoming compliance needs, followed by an internal meeting to address a potential churn risk. You'll also spend time analyzing usage data, preparing for a quarterly planning session, and advising a customer on best practices for their ESG reporting workflow.
🚀 Application Tools
🎯 Who Workiva Is Looking For
- Experienced in SaaS customer success with a focus on governance, risk, or compliance (e.g., working with GRC platforms or ESG reporting tools).
- Skilled at building executive-level relationships and conducting strategic business reviews to demonstrate value.
- Proactive in identifying at-risk accounts and advocating internally for customer needs, with strong problem-solving abilities.
- Excellent communicator who can simplify complex GRC concepts for diverse stakeholders and present actionable insights.
📝 Tips for Applying to Workiva
Highlight any experience with ESG or GRC software (e.g., Workiva, AuditBoard, ServiceNow GRC) in your resume and cover letter.
Quantify your impact in previous customer success roles, such as retention rates, upsell revenue, or adoption metrics.
Mention familiarity with integrated reporting frameworks (e.g., SASB, GRI, TCFD) and how you've helped customers comply.
Tailor your application to show understanding of Workiva's platform and its role in simplifying complex reporting.
Include a specific example of how you turned around a struggling account or improved customer ROI through consultative guidance.
✉️ What to Emphasize in Your Cover Letter
['Your passion for sustainability and helping organizations achieve transparent reporting.', 'Specific experience with SaaS customer success and GRC-related challenges.', 'Ability to drive adoption and demonstrate ROI through strategic business reviews.', 'Proactive risk identification and customer advocacy skills.']
Generate Cover Letter →🔍 Research Before Applying
To stand out, make sure you've researched:
- → Explore Workiva's recent news and blog posts about ESG and GRC innovations.
- → Understand Workiva's competitors (e.g., Diligent, OneTrust) and how they differentiate.
- → Review Workiva's customer success stories and case studies, especially in GRC.
- → Familiarize yourself with key ESG regulations (e.g., CSRD, SEC climate rule) and how Workiva addresses them.
💬 Prepare for These Interview Topics
Based on this role, you may be asked about:
⚠️ Common Mistakes to Avoid
- Focusing only on technical aspects without emphasizing relationship-building and strategic consulting.
- Not demonstrating knowledge of GRC or ESG trends, which are central to this role.
- Providing generic examples that don't tie to customer success metrics or SaaS adoption.
📅 Application Timeline
This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.
Typical hiring timeline:
Application Review
1-2 weeks
Initial Screening
Phone call or written assessment
Interviews
1-2 rounds, usually virtual
Offer
Congratulations!