Customer Success Engineer

• Manage end-to-end customer journey from onboarding to ongoing success for 5-15 mature accounts and 1-3 onboarding projects.
• Monitor customer health metrics, proactively detect issues and opportunities, and drive upsell/cross-sell.
• Conduct training sessions, develop user guides, and foster customer advocacy through case studies and testimonials.
• Collaborate with internal teams (Presales, Support, Development) to channel customer insights for platform improvement.

This role directly supports the renewable energy transition by ensuring customers maximize value from SynaptiQ, a platform that optimizes solar, wind, and storage assets, thereby increasing clean energy production and reliability.

• Minimum 2 years of customer-facing experience in a high-growth environment.
• Bachelor's degree in a technical field (computer science, engineering, data, or similar) or equivalent practical experience.
• Strong project management and analytical skills with focus on KPIs and customer metrics.
• Proactive, solution-oriented attitude with excellent communication and empathy.

Join a fast-growing international company with a stimulating atmosphere and ambitious growth plan. Opportunity to further develop yourself while delivering innovative services. No specific salary mentioned.

3E builds the SynaptiQ platform that keeps renewable assets performing, helping clients manage solar, wind, and storage portfolios to accelerate the clean energy transition.