Climate & Environment
Full-time
Customer Success Associate
Environmental Resources Management
Posted
Jun 06, 2026
Location
Remote
Type
Full-time
Mission
What you will drive
- Act as first point of contact for customer queries, troubleshoot issues, and deliver high-quality support.
- Support SMB account management, customer onboarding, training, and documentation.
- Assist Customer Success Managers with enterprise account coordination, reporting, and commercial initiatives.
- Maintain CRM data, generate reports, and contribute to process improvement.
Impact
The difference you'll make
This role helps organizations navigate complex sustainability legislation, enabling them to comply with environmental laws and reduce their environmental footprint.
Profile
What makes you a great fit
- 1–2 years’ experience in Customer Success, Support, or similar role.
- Strong interest in SaaS, technology, and customer experience.
- Excellent organizational, multitasking, and communication skills.
- Bachelor’s degree (business or related field preferred); CRM and Google Workspace experience advantageous.
Benefits
What's in it for you
Full-time position with hybrid work in Cape Town. Salary discussed during interview. Opportunity to join a purpose-driven legaltech company at the intersection of law, sustainability, and technology.
About
Inside Environmental Resources Management
ERM Libryo is a technology company that helps organizations understand legal requirements by breaking down complex sustainability legislation into clear, actionable insights.