Customer Service Associate

• Provide customer support for the Mightycause nonprofit fundraising and Giving Day platform via email and phone.
• Become an expert on Mightycause tools, proactively learn new features, and assist with keeping the knowledge base current.
• Support and train nonprofits in using the platform, guide them in building peer-to-peer fundraising and event pages.
• Meet goals for ticket response time, solve volume, and customer satisfaction; communicate feedback to Community and Product teams.

This role directly supports nonprofits in their fundraising efforts, helping them build their supporter base and succeed in their causes, ultimately contributing to over $1 billion raised for good.

• Nonprofit industry knowledge and basic understanding of nonprofit fundraising best practices.
• Experience with support ticketing tools (e.g., Zendesk) and project management tools (e.g., Asana).
• Excellent problem-solving skills and customer-first mindset.
• Ability to communicate complex ideas simply both verbally and in writing; ability to work independently in a remote environment.

Generous benefits package including PTO and volunteer time, healthcare, and 401k with employer contribution. Full-time or part-time position available.

Mightycause offers a full-service online fundraising suite to help nonprofits raise funds, manage online giving, engage donors, and crowdfund cause-based campaigns. To date, they've helped over 35,000 nonprofits raise more than $1 billion.