How to apply for Customer Service and Rebate Processing Specialist

About Resource Innovations

Resource Innovations is a women-led energy transformation firm. It focuses on energy efficiency and clean energy solutions for utilities. The company works on load flexibility, electrification, and carbon reduction.

About the role

This role involves customer service over phone and email, plus data entry into various databases. You will compile, sort, and verify rebate applications and supporting documents. The work supports energy efficiency programs and helps customers receive rebates.

A typical day

You might start by checking emails and voicemails from customers asking about rebate status. Then you would enter data from rebate applications into a database and verify documents. You could also take phone calls to troubleshoot issues and update filing systems.

Who Resource Innovations is looking for

• Has a high school diploma or equivalency and 6-12 months of call center experience.
• Is fluent in English and comfortable handling phone calls and emails.
• Has reliable high-speed internet for remote work.
• Shows interest in sustainability and energy efficiency.

Tips for this application

• Highlight any call center experience, including the number of calls handled per day and the types of issues resolved.
• Mention specific data entry tools or databases you have used, such as CRM systems or rebate processing software.
• Explain why you are interested in sustainability and energy efficiency, connecting it to Resource Innovations' work.
• Confirm in your application that you have reliable high-speed internet and a quiet workspace for remote work.
• Use the job title 'Customer Service and Rebate Processing Specialist' in your resume and cover letter to show you are applying for this exact role.

What to cover in your cover letter

['Your call center experience and ability to handle customer service over phone and email.', 'Your attention to detail in data entry and verifying documents.', "Your interest in sustainability and how it relates to Resource Innovations' focus on energy efficiency.", 'Your ability to work remotely with reliable internet and maintain electronic and hard-copy filing systems.']

Research before applying

• Learn about Resource Innovations' energy efficiency programs and the utilities they partner with.
• Understand what rebates are and how they are processed in energy efficiency programs.
• Check the company's website for recent news or projects related to clean energy solutions.
• Review the job description for any specific database applications mentioned and research common ones used in rebate processing.

Likely interview topics

Based on the job description, expect questions about:

• How you handle difficult customers on the phone and through email.
• Your experience with data entry and maintaining accurate records.
• Your understanding of energy efficiency or rebate programs.
• How you prioritize tasks when handling both customer service and data entry.
• Your ability to work remotely and stay organized with electronic and hard-copy files.

Common mistakes to avoid

• Not mentioning any call center experience when it is a required qualification.
• Ignoring the sustainability interest requirement and not explaining why you care about energy efficiency.
• Failing to confirm reliable high-speed internet, which is necessary for remote work.