Customer Engagement Lead

• Strengthen customer relationships by improving the end-to-end customer experience through operational excellence, proactive engagement, and continuous improvement.
• Develop and maintain strong relationships with key customers, acting as a trusted advisor and primary escalation point for service-related opportunities.
• Proactively engage customers to understand business needs, measure satisfaction, gather feedback, and identify opportunities to improve value delivered.
• Lead customer reviews, feedback discussions, and action plans to strengthen partnerships and retention.

This role ensures reliable power and climate solutions for critical operations, from world-class events to remote communities, enhancing their productivity and quality of life.

• 5+ years of experience in customer success, operations, account management, service delivery, or a related field.
• Strong understanding of operational processes and how they impact customer outcomes.
• Proven ability to build relationships with customers and internal stakeholders at all levels.
• Experience using data and insights to identify opportunities and drive improvements.

• Competitive compensation package
• Annual bonus program tied to company and individual performance
• Salary Range CAD $90K - $108K
• No cost medical plan option available
• Paid training programs
• Career growth opportunities and tuition reimbursement
• Safety-focused culture

Aggreko provides temporary power, heating, cooling, and oil-free air solutions to customers worldwide, from events to mining and remote communities, ensuring uninterrupted operations.