How to apply for Client Experience Specialist

About Atticus

Atticus is a platform that connects people in crisis to government benefits and legal compensation. It has helped hundreds of thousands of people access over $10 billion in aid and has raised more than $100 million from investors like Google Ventures. The company says its mission is to tear down barriers between people in crisis and the aid they deserve.

About the role

As a client experience specialist, you will spend each day on the phone with people seeking disability benefits or insurance compensation. You will listen to their situation, decide whether Atticus can help, and advise them on next steps. You will become an expert in a complex field and be the first point of contact for people who are intimidated and unsure where to turn.

A typical day

You will spend most of your day on the phone with people who are seeking disability benefits or insurance compensation. You will ask questions to understand their situation, decide if Atticus can help, and explain next steps. Between calls, you may update notes or consult internal guides on complex rules.

Who Atticus is looking for

• You are comfortable spending most of your workday on the phone, including with people who are stressed or in crisis.
• You can learn and explain complex rules about disability benefits and insurance claims.
• You are patient and clear when talking to people who may not know legal or government terms.
• You can make quick, accurate decisions about whether a case fits Atticus's services.

Tips for this application

• In your application, mention specific experience you have talking to people in difficult situations, such as on a phone-based support or intake role.
• Show that you understand Atticus's two main areas: disability benefits and insurance compensation for accidents, misconduct, and violence.
• Use the company's own language from the job description, such as 'get them on the right path' and 'advise them on next steps', to show you read it carefully.
• If you have ever helped someone navigate a government or legal process, describe that in one or two sentences.
• Avoid generic phrases about helping people. Instead, give one concrete example of a time you explained a complicated process to someone who was confused.

What to cover in your cover letter

Explain why phone-based work with people in crisis suits you. Show you can learn a complex field like disability benefits and insurance claims. Give one example of a time you guided someone through a confusing process. State that you understand Atticus's mission is to connect people to aid they deserve, not just to provide information.

Research before applying

• Read Atticus's website to understand the two main services: disability benefits and insurance compensation for accidents, misconduct, and violence.
• Look up the company's funding history and investors, including Forerunner, Google Ventures, and True Ventures.
• Find recent news or blog posts about Atticus to see how it describes its growth and client outcomes.
• Check what public reviews say about Atticus's client experience, since the company mentions over 20,000 five-star reviews.

Likely interview topics

Based on the job description, expect questions about:

• How would you handle a caller who is upset and does not qualify for Atticus's help?
• Walk us through how you would explain the disability benefits process to someone who has never applied before.
• Describe a time you had to learn a complicated set of rules quickly.
• Why do you want to work on the client experience team at Atticus specifically?
• How would you decide whether a caller's situation fits Atticus's services for disability benefits or insurance compensation?

Common mistakes to avoid

• Do not apply without mentioning phone work. This role is phone-based, and ignoring that shows you did not read the job description.
• Do not use vague statements about wanting to help people. Give a specific example of helping someone through a process.
• Do not confuse Atticus with a law firm. It is a platform that connects people to aid, not a legal practice.