How to apply for Client Experience Associate

About Atticus

Atticus connects people in crisis to government benefits and insurance compensation. They have helped hundreds of thousands of people access over $10 billion in aid and earned over 20,000 five-star reviews. They raised over $100 million from investors including Forerunner, Google Ventures, and True Ventures.

About the role

As a client experience associate, you will spend each day on the phone with clients to understand their situation, determine if Atticus can help, and advise them on next steps. You will become an expert on disability benefits and insurance compensation. Your work directly helps people who are intimidated and unsure where to turn.

A typical day

You will spend most of your day on the phone with clients who are sick, injured, or confused about their options. You will ask questions to understand their situation, decide if Atticus can help, and explain what they should do next. Between calls, you may update notes or consult with teammates on complex cases.

Who Atticus is looking for

• Comfortable spending most of the day on the phone with people in stressful situations
• Able to learn complex rules for disability benefits and insurance claims
• Calm and clear when explaining next steps to someone who is confused or desperate
• Good at figuring out quickly whether a person qualifies for help or needs a different path

Tips for this application

• In your application, mention specific examples of phone-based work you have done, such as call center, customer support, or intake roles.
• Show that you understand the difference between disability benefits and insurance compensation claims, since Atticus handles both.
• Explain why you want to work with people in crisis, not just why you want a remote job.
• If you have any experience with government programs like Social Security Disability Insurance (SSDI) or Supplemental Security Income (SSI), highlight it.
• Keep your resume focused on communication and problem-solving, not on unrelated technical skills.

What to cover in your cover letter

Explain why you want to help people navigate legal and government systems. Give an example of a time you stayed calm while helping someone who was upset or confused. Show that you can learn detailed rules and apply them accurately. Mention any experience you have with phone-based client service.

Research before applying

• Read Atticus's website to understand exactly what services they offer and how the intake process works.
• Look up the basics of Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI) so you can speak about them in an interview.
• Search for news articles or interviews with Atticus founders to learn about the company's history and goals.
• Check Atticus's reviews on Glassdoor or similar sites to understand what employees say about the work environment.

Likely interview topics

Based on the job description, expect questions about:

• How would you handle a caller who is angry or crying and does not qualify for Atticus services?
• What do you know about SSDI and SSI, and how would you explain the difference to a client?
• Describe a time you had to follow a complex process with many steps.
• How would you decide whether a caller needs disability benefits help or insurance compensation help?
• Why do you want to work at Atticus specifically, rather than another remote customer service job?

Common mistakes to avoid

• Applying without any mention of phone work or client-facing experience, since this role is phone-heavy.
• Writing a cover letter that focuses on your need for a remote job rather than on helping people in crisis.
• Using vague language about wanting to help people without giving a concrete example of doing so.