How to apply for Business Operations Lead

About Atticus

Atticus connects people in crisis to legal and government aid. It has helped hundreds of thousands of people access over $10 billion in aid and earned over 20,000 five-star reviews. The company raised over $100 million from top VC firms and its primary vertical is profitable with a ~$90M revenue run-rate.

About the role

The Business Operations Lead will help manage a complex, two-sided marketplace with no direct competitors. You will coordinate operations across a business that spans disability benefits and a new injury vertical. This role is impactful because better operations directly affect how many people get life-changing aid.

A typical day

A typical day might involve coordinating between teams working on Disability and Injury, analyzing operational metrics, and solving problems that arise in a two-sided marketplace. You may also spend time building new processes for the early-stage Injury vertical. Exact routines depend on the team, so ask about daily priorities in the interview.

Who Atticus is looking for

• Experience in business operations, strategy, or program management at a marketplace, legal tech, or high-growth startup.
• Comfort working in ambiguity and building processes from scratch, especially for a new vertical like Injury.
• Strong analytical skills to track metrics across a multi-faceted business and improve coordination between two sides of a marketplace.
• Ability to work remotely and collaborate with teams across product, GTM, and operations.

Tips for this application

• Reference Atticus's specific numbers: $10 billion in aid, 20,000+ five-star reviews, $450M valuation, and ~$90M revenue run-rate.
• Explain how you have handled a two-sided marketplace or a complex, multi-faceted business before.
• Show interest in both the Disability vertical (profitable, scaling) and the Injury vertical (early, scrappy).
• Use the job description's language: 'tear down barriers', 'life-changing aid', 'no direct competitors'.
• If you have experience in legal tech, government benefits, or insurance, make that explicit.

What to cover in your cover letter

Highlight your experience with marketplace operations or complex coordination. Show you understand Atticus's mission to connect people to aid. Explain why you want to work on both a profitable vertical and a new one. Mention any background in legal, insurance, or government benefits.

Research before applying

• Read Atticus's website and recent press about the $50M Series C and $450M valuation.
• Understand the difference between the Disability vertical and the Injury vertical, and how each makes money.
• Look up Forerunner, Google Ventures, and True Ventures to understand Atticus's investors.
• Search for any public interviews or blog posts from Atticus leadership about operations or strategy.

Likely interview topics

Based on the job description, expect questions about:

• How would you improve coordination in a two-sided marketplace with no direct competitors?
• What metrics would you track for the Disability vertical versus the Injury vertical?
• Describe a time you built an operational process from scratch in a high-growth company.
• How would you handle the complexity of a business that spans government benefits and insurance compensation?
• Why do you want to work at Atticus specifically, given its mission and current stage?

Common mistakes to avoid

• Writing a generic cover letter that does not mention Atticus's mission, numbers, or verticals.
• Claiming you can improve operations without showing you understand a two-sided marketplace.
• Ignoring the Injury vertical or treating it as less important than the Disability vertical.