Analyst, Digital Workplace Services

Provide IT support and maintenance for end-user computing environment:

• Perform analysis, diagnosis, and resolution of computer problems for end users, recommending and implementing corrective solutions
• Install, configure, test, maintain, monitor, and fix end-user devices and related hardware and software
• Receive and respond to incoming calls, service desk tickets, email, or chat regarding equipment incidents
• Develop and maintain inventory of all monitors, keyboards, hard drives, network cards, and other components

This role supports AES Corporation's mission to lead the global energy revolution and provide electricity to 25 million customers worldwide, contributing to rapid global decarbonization and meeting Paris Agreement goals by 2050.

Required qualifications and skills:

• College degree preferred, prior experience in the job area is a plus but not mandatory
• Understanding of current protocols, operating systems, and standards
• Ability to operate tools, components, and peripheral accessories
• Strong written and oral communication skills with ability to communicate ideas in user-friendly language

Compensation and benefits:

• Expected salary range: $66,000 - $79,900/year plus annual bonus
• Medical, dental, and vision coverage
• Life insurance
• 401(k) eligibility
• Paid time off including vacation, sick leave, and parental leave
• Certified as a Great Place to Work and recognized as one of the Top Ten Best Workplaces for Innovators

The AES Corporation is a Fortune 500 company leading the global energy revolution, ranked #1 globally in renewable energy sales to corporations, with operations in 14 countries and $12.7B in revenues in 2023, committed to shaping a cleaner, more sustainable future through innovation and collaboration.