Trust & Safety Lead

• Oversee payment collection and billing operations including disputes, chargebacks, and disconnections.
• Lead fraud prevention and credit quality processes, partnering with engineering for identity verification.
• Define and maintain process governance with finance and compliance to ensure regulatory compliance.
• Create and maintain reporting to monitor operational KPIs across the payments and risk lifecycle.

By ensuring the quality of Base's membership portfolio and minimizing delinquency and fraud, this role helps build a resilient and abundant energy grid, transforming the fragile centralized system into a sustainable infrastructure for all.

• 4-8 years of experience in billing, payments, or risk management, ideally in energy, utilities, fintech, or regulated consumer industry.
• Comfortable defining strategy and executing day-to-day operations, including building dashboards and tools.
• Exceptionally organized with a bias for documentation, dashboards, and process clarity.
• Data-driven and detail-oriented, skilled at balancing business priorities, regulatory compliance, and customer experience.

Base is a startup with a mission-driven culture. Benefits include working in-person with a collaborative team, opportunities for growth, and the chance to do impactful work rebuilding the grid. Specific compensation details are not mentioned.

Base is America’s next-generation power company deploying a vast network of distributed batteries to transform today’s fragile, centralized grid into a resilient and abundant system.