Application Guide

How to Apply for Temp - Community Manager

at TIMBY (This is My Backyard)

🏢 About TIMBY (This is My Backyard)

TIMBY (This Is My Backyard) is a Montreal-based social enterprise that builds mobile, web, and publishing tools to help Indigenous groups, NGOs, and governments collect and analyze field data for environmental governance and human rights. What makes them unique is their direct support for low-resource communities in sub-Saharan Africa, South America, and beyond, combining technology with hands-on project implementation. Working here means contributing to socially beneficial projects while collaborating with a small, multidisciplinary, and mission-driven team.

About This Role

As a Temp Community Manager, you will be the primary point of contact for brands and NGO groups using TIMBY's tools, ensuring they can effectively collect and analyze data. You will cover for the Global Project Manager on leave, handling user support, onboarding, and project coordination across time zones. This role is impactful because you directly enable organizations to document environmental and human rights issues, turning raw data into actionable insights.

💡 A Day in the Life

A typical day might involve responding to user queries from NGO partners in different time zones, conducting a virtual training session on TIMBY's mobile app, and coordinating with the team on a new project setup. You could also analyze user feedback to suggest improvements to the dashboard and update documentation to help users navigate the tools more effectively.

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Interview Prep

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🎯 Who TIMBY (This is My Backyard) Is Looking For

  • Experience in community management or customer success for a SaaS or tech product, ideally in a nonprofit or social impact context.
  • Strong cross-cultural communication skills and ability to work with users in low-resource environments, including in sub-Saharan Africa and South America.
  • Familiarity with data collection tools (mobile apps, dashboards) and ability to troubleshoot basic technical issues.
  • Self-starter comfortable working remotely and part-time, with excellent written and verbal English; French or Spanish is a plus.

📝 Tips for Applying to TIMBY (This is My Backyard)

1

Highlight any experience supporting NGOs or Indigenous groups, especially in environmental or human rights monitoring.

2

Emphasize remote work and cross-time-zone collaboration skills, as TIMBY's users are global and the team is distributed.

3

Show familiarity with data collection tools (e.g., mobile forms, dashboards) and mention specific platforms you've used.

4

Demonstrate cultural sensitivity and experience working in low-resource settings, as this is core to TIMBY's user base.

5

Address the temporary nature of the role and express enthusiasm for covering a leave while potentially transitioning to longer-term opportunities.

✉️ What to Emphasize in Your Cover Letter

['Your passion for using technology for social good, specifically in environmental governance and human rights.', 'Concrete examples of managing communities or supporting users in low-resource or cross-cultural contexts.', "Your ability to quickly learn and troubleshoot TIMBY's tools (mobile app, dashboard, publishing tool).", 'Your availability and interest in a part-time, temporary role, and how you can seamlessly take over from the Global Project Manager.']

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Explore TIMBY's website (https://timby.org) to understand their tools, case studies, and impact stories.
  • → Research the specific regions where TIMBY operates (sub-Saharan Africa, South America, Asia) and current environmental or human rights issues there.
  • → Look up TIMBY's founders and team on LinkedIn to understand their backgrounds and the organization's culture.
  • → Find recent news or reports about TIMBY's projects or partnerships to mention in your application.
Visit TIMBY (This is My Backyard)'s Website →

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 How would you handle a user who is struggling to collect data in a remote area with limited connectivity?
2 Describe a time you managed multiple stakeholders from different cultural backgrounds.
3 What strategies would you use to onboard a new NGO partner to TIMBY's platform?
4 How do you prioritize support requests when covering for a colleague on leave?
5 Why are you interested in working for a mission-driven organization like TIMBY, and how do you align with their values?
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⚠️ Common Mistakes to Avoid

  • Focusing only on generic community management skills without connecting them to TIMBY's mission and user base.
  • Ignoring the temporary and part-time nature of the role, or implying you expect a full-time permanent position.
  • Failing to demonstrate cultural sensitivity or awareness of challenges in low-resource environments.

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to TIMBY (This is My Backyard)!

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