Application Guide

How to Apply for Technical Support Specialist

at Oshkosh Corporation

🏢 About Oshkosh Corporation

Oshkosh Corporation is a global industrial technology company that builds innovative equipment for access, defense, fire, and emergency markets, with a mission to enhance safety and resilience in communities worldwide. JLG, an Oshkosh company, is a pioneering brand in the access industry, known for its mobile elevating work platforms, telehandlers, and utility vehicles. Working here means joining a legacy of innovation that started in 1969 and continues to shape how work gets done safely at height.

About This Role

As a Technical Support Specialist, you will be the frontline expert for JLG, Hinowa, and AUSA equipment, diagnosing and resolving technical issues for internal and external customers via phone, email, and face-to-face interactions. You'll guide field technicians and customers through repairs and overhauls, ensuring equipment stays operational and safe. This role is critical to maintaining JLG's reputation for trusted support and minimizing downtime for customers worldwide.

💡 A Day in the Life

A typical day might involve answering calls and emails from field technicians and customers, diagnosing issues using technical manuals and diagnostic software, and walking them through repairs step by step. You'll also document cases, escalate complex problems, and mentor associate specialists. Between calls, you might review new product updates or collaborate with engineering to resolve recurring issues.

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Interview Prep

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🎯 Who Oshkosh Corporation Is Looking For

  • Hands-on experience troubleshooting hydraulic, electrical, and mechanical systems on heavy equipment, ideally in the access or construction industry.
  • Strong communication skills to explain complex technical solutions clearly to customers with varying technical backgrounds.
  • Ability to work independently in a remote setting while collaborating with a broader support team and mentoring associate-level specialists.
  • Familiarity with JLG, Hinowa, or AUSA equipment is a plus, but a proven track record of learning new equipment quickly is equally valued.

📝 Tips for Applying to Oshkosh Corporation

1

Highlight any specific experience with aerial work platforms, telehandlers, or similar construction equipment in your resume and cover letter.

2

Emphasize your ability to troubleshoot remotely—mention tools or methods you've used to diagnose issues without being physically present.

3

Show your customer service orientation by providing examples of how you've turned frustrated customers into satisfied ones through clear guidance.

4

If you have experience with JLG or competitor products, explicitly name them and describe the technical issues you've resolved.

5

Demonstrate your ability to mentor or train others, as this role includes guiding associate-level specialists.

✉️ What to Emphasize in Your Cover Letter

In your cover letter, focus on: 1) Your hands-on technical experience with access equipment or similar machinery, and how you've diagnosed and fixed complex issues. 2) Your ability to communicate technical solutions effectively over the phone or email, with examples of positive customer outcomes. 3) Your familiarity with JLG's product lines or your eagerness to learn them, showing you've researched the company. 4) Your experience mentoring or supporting less experienced technicians, aligning with the role's responsibility to guide associate specialists.

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Explore JLG's product lines, especially mobile elevating work platforms, telehandlers, and utility vehicles, to understand the equipment you'll support.
  • → Learn about Oshkosh Corporation's broader portfolio and its mission to enhance safety and resilience, as this context is important to the company culture.
  • → Research common technical issues and maintenance procedures for access equipment to speak intelligently about the role.
  • → Check out JLG's customer support resources, such as manuals or online training, to see how they currently support customers.

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Walk us through a time you diagnosed a difficult technical issue on a piece of equipment remotely. What was your process?
2 How do you handle a customer who is frustrated and not following your troubleshooting instructions?
3 Describe your experience with hydraulic and electrical systems on mobile elevating work platforms or telehandlers.
4 How would you approach learning the JLG, Hinowa, and AUSA product lines if you're not already familiar with them?
5 Give an example of how you've mentored or trained a colleague in technical troubleshooting.
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⚠️ Common Mistakes to Avoid

  • Avoid focusing only on your technical skills without demonstrating customer service or communication abilities—this role is customer-facing.
  • Don't neglect to mention specific equipment experience; generic mechanical background may not stand out.
  • Avoid implying you prefer to work entirely independently; this role requires collaboration and mentoring.

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Oshkosh Corporation!

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