Technical Resource Contact Center Analyst - Senior

• Provide advanced technical support to customers for Hitachi products and services, diagnosing and resolving complex issues across multiple platforms and technologies.
• Act as an escalation point for junior analysts, offering guidance and expertise to resolve challenging technical problems.
• Perform in-depth troubleshooting, root cause analysis, and provide effective solutions to customer inquiries, often involving multiple technical domains.
• Document technical solutions, troubleshooting steps, and knowledge base articles to improve efficiency and self-service options for customers and internal teams.

This role ensures customers can leverage Hitachi's data infrastructure to achieve their goals, enabling innovation and positive societal impact through reliable data management.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
• Minimum of 5-7 years of experience in a technical support role within a contact center environment, with at least 2 years in a senior or lead capacity.
• Proven expertise in troubleshooting complex hardware and software issues across block storage subsystems (Hitachi preferred).
• Strong understanding of IT infrastructure, including networking (FC, FCIP, NVMe, iSCSI, TCP/IP, DNS), replication concepts, and DR and BC.

Industry-leading benefits, support, and services that look after holistic health and wellbeing. Flexible arrangements that work for you (role and location dependent).

Hitachi Vantara is the data foundation trusted by the world’s innovators, providing resilient, high-performance data infrastructure that empowers businesses to automate, optimize, and innovate.