Team Lead, Customer Success

• Lead and develop a small team of Customer Success Managers through coaching, 1:1s, and enablement.
• Own a portfolio of enterprise accounts, managing the full customer lifecycle from adoption to renewal and expansion.
• Act as escalation point for customer risks and issues, partnering cross-functionally to resolve challenges.
• Operationalize customer success processes, including playbooks, forecasting, and engagement standards.

This role helps companies achieve real, lasting value from their ESG data management, empowering them to make better decisions and disclosures that contribute to the sustainability of the economy, environment, and society.

• 4+ years of experience in Customer Success or Account Management, ideally in B2B SaaS serving enterprise customers.
• Experience coaching, mentoring, or leading CSMs, formally or as a senior peer.
• Strong track record owning renewals, retention, and expansion across a book of business.
• Excellent executive communication and stakeholder management skills.

• Generous health benefits (100% insurance coverage and access to telemedicine app).
• Flexible schedules and remote work opportunity.
• 4 weeks of vacation.
• Stock option plan.
• Beautiful office in Old Montreal for those who prefer on-site work.

Novisto is a well-financed, high-growth company shaping the future of ESG data management, with a purpose of contributing to the sustainability of the economy, environment, and society.