Application Guide

How to Apply for Strategic Partnership Specialist (Customer Care)

at Recycle Track Systems

🏢 About Recycle Track Systems

Recycle Track Systems (RTS) is a leader in smart waste management, using data-driven technology to help businesses and cities optimize waste collection, increase recycling, and reduce environmental impact. Their focus on transparency and performance makes them a compelling choice for mission-driven professionals who want to combine tech with sustainability.

About This Role

As a Strategic Partnership Specialist in Customer Care, you'll own the full customer lifecycle—from onboarding to retention—for waste management clients. You'll leverage CRM/ERP tools daily to manage accounts, resolve issues, and proactively recommend solutions, directly impacting customer satisfaction and environmental outcomes.

💡 A Day in the Life

You'll start by reviewing customer dashboards in Dynamics to spot any service issues or usage trends. Mid-morning, you'll hop on calls with clients to discuss waste diversion goals and suggest optimizations, then process work orders for haulers. Afternoons involve collaborating with internal teams on procurement contracts or analyzing data to prepare renewal proposals.

🚀 Application Tools

Generate Cover Letter

AI-powered, tailored for Recycle Track Systems

Interview Prep

Practice questions for this role

🎯 Who Recycle Track Systems Is Looking For

  • Has 3+ years in customer success or account management, ideally with experience in procurement negotiations or B2B waste/recycling services.
  • Is tech-savvy with hands-on experience in CRM/ERP systems like Microsoft Dynamics, Oracle, SAP, or NetSuite, and can troubleshoot data discrepancies.
  • Thrives on proactive problem-solving—monitoring customer activity to suggest service changes before issues arise.
  • Communicates confidently as an industry expert, translating waste regulations and diversion strategies into actionable advice for clients.

📝 Tips for Applying to Recycle Track Systems

1

Highlight specific CRM/ERP systems you've used (e.g., 'Managed 50+ accounts daily using Microsoft Dynamics'—mention by name).

2

Quantify retention or upsell achievements (e.g., 'Reduced churn by 15% through proactive account reviews').

3

Showcase any knowledge of waste management, recycling regulations, or sustainability metrics—even if from a side project or volunteer role.

4

Tailor your cover letter to mention RTS's data-driven approach and how you'd use analytics to improve customer outcomes.

5

Include a brief example of a time you negotiated a contract or resolved a complex service issue (procurement experience is key).

✉️ What to Emphasize in Your Cover Letter

['Emphasize your ability to manage the full customer lifecycle, from onboarding to retention and expansion.', 'Demonstrate your comfort with CRM/ERP systems and data analysis to monitor customer activity and recommend changes.', 'Showcase your communication skills as an industry expert—mention experience explaining technical regulations to non-technical clients.', "Align with RTS's mission of environmental transparency, tying your role to sustainability outcomes."]

Generate Cover Letter →

🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Read RTS's case studies on their website to understand how they measure environmental impact (e.g., tons diverted, CO2 saved).
  • → Check their blog or news section for recent partnerships or technology updates (e.g., sensor-based bins).
  • → Look up Canadian waste regulations (e.g., Extended Producer Responsibility laws) to speak knowledgeably about the market.
  • → Explore RTS's LinkedIn to see employee testimonials and company culture posts.

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 How would you proactively identify a customer at risk of churning using CRM data?
2 Describe a time you negotiated a contract renewal or upsell—how did you handle objections?
3 How do you stay updated on waste/recycling regulations and translate them for clients?
4 Walk me through how you'd troubleshoot a billing discrepancy in an ERP system.
5 Why are you interested in working at a waste management tech company specifically?
Practice Interview Questions →

⚠️ Common Mistakes to Avoid

  • Overlooking procurement experience—even if not your primary role, highlight any negotiation or vendor management.
  • Being vague about CRM/ERP skills—name specific systems and how you used them daily.
  • Focusing only on customer service without mentioning data-driven insights or proactive recommendations.

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Recycle Track Systems!

← Back to Job Listing Apply Now →