Strategic Partnership Specialist (Customer Care)

• Manage the entire customer life cycle to ensure business retention, including account management, procurement, and processing service requests.
• Use CRM and ERP software daily for customer and hauler communication, casework, and work order management.
• Monitor customer activity and proactively recommend service changes or solutions to meet their needs.
• Guide customers as an industry expert on waste and recycling technology, diversion opportunities, and regulations.

This role enhances sustainability by helping customers optimize waste and recycling practices, reducing environmental impact and promoting circular economy principles.

• 3+ years’ experience in Customer Success, Account Management and/or procurement negotiations.
• Bachelor’s degree or equivalent training and experience.
• Excellent verbal and written communication skills.
• Ability to troubleshoot and investigate within multiple CRM/ERP systems (Microsoft Dynamics, Oracle, SAP or Netsuite).

Competitive Salary, Extended Medical and Dental Benefits + Health Spending Account, GRSP program, Diverse and Inclusive team, paid volunteer hours, 4 weeks personal paid leave in first year, Wellness Fund, hybrid work model in Metro Vancouver or remote elsewhere in Canada.

Recycle Track Systems (RTS) is a waste and recycling technology company that provides innovative solutions to help businesses and communities reduce waste and improve sustainability.