Application Guide

How to Apply for Software Support Engineer

at Workiva

🏢 About Workiva

Workiva is a leading provider of cloud-based compliance and ESG reporting solutions, helping organizations streamline their sustainability reporting and climate impact disclosures. The company's focus on integrated ESG reporting is at the forefront of regulatory and stakeholder demands, making it an impactful place to work for those passionate about transparency and environmental responsibility.

About This Role

As a Software Support Engineer at Workiva, you'll be the technical bridge between customers and development teams, ensuring issues are resolved quickly and effectively. Your work directly supports customer success and helps improve the Document Platform, Regulated Reporting, and Sustainability Reporting products, making a tangible impact on how companies manage their ESG data.

💡 A Day in the Life

Your day might start by reviewing new support tickets and prioritizing urgent issues. You'll collaborate with customer-facing teams to understand technical problems, then work with developers to identify root causes and implement fixes. Throughout the day, you'll document solutions and update knowledge bases to help prevent future issues, ensuring a seamless experience for Workiva's customers.

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🎯 Who Workiva Is Looking For

  • Has 2+ years of experience in software support, QA, or development, with a proven ability to troubleshoot and perform root cause analysis on complex software platforms.
  • Possesses strong communication skills to collaborate with both technical and non-technical stakeholders, including customer-facing teams and developers.
  • Is familiar with word processing and collaboration tools like Microsoft Office or Google Suite, and can quickly learn new software.
  • Has a bachelor's degree or equivalent experience, and demonstrates a systematic approach to incident management and documentation.

📝 Tips for Applying to Workiva

1

Tailor your resume to highlight specific examples of troubleshooting and root cause analysis, especially for software platforms similar to Workiva's document and reporting tools.

2

In your cover letter, mention your interest in ESG or sustainability reporting and how your technical skills can support Workiva's mission.

3

Use the application to demonstrate your familiarity with collaboration tools by submitting your resume in a clean, well-formatted PDF (like you would in Google Docs or Word).

4

Research Workiva's products (Document Platform, Regulated Reporting, Sustainability Reporting) and mention any relevant experience with compliance or reporting software.

5

Prepare to discuss your incident management process: how you prioritize, coordinate with teams, and document solutions for continuous improvement.

✉️ What to Emphasize in Your Cover Letter

['Emphasize your technical troubleshooting skills and experience with root cause analysis in a software support context.', 'Highlight your ability to collaborate across teams (customer-facing and development) to resolve issues efficiently.', "Express enthusiasm for Workiva's mission in ESG reporting and how your role supports transparency and compliance.", 'Mention your systematic approach to documentation and continuous improvement, which is key for this role.']

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Review Workiva's ESG reporting solutions and understand how they integrate with other platforms.
  • → Read about Workiva's company culture and values, especially regarding sustainability and customer success.
  • → Look into the specific products mentioned: Document Platform, Regulated Reporting, and Sustainability Reporting, and note any recent updates or case studies.
  • → Check Workiva's blog or news for recent announcements about partnerships or regulatory changes that impact their offerings.

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Describe a time you resolved a complex software issue; walk through your troubleshooting process and how you coordinated with other teams.
2 How do you prioritize multiple support tickets or incidents? Provide an example of your decision-making.
3 Explain your understanding of ESG reporting and why it's important for companies to have transparent data.
4 How would you handle a situation where a customer issue requires escalation to development?
5 What tools or methods do you use for documenting support cases and ensuring knowledge is shared?
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⚠️ Common Mistakes to Avoid

  • Avoid generic cover letters that don't reference Workiva's specific focus on ESG and compliance reporting.
  • Don't neglect to provide concrete examples of root cause analysis; vague descriptions of 'troubleshooting' are not enough.
  • Avoid focusing solely on technical skills without demonstrating communication and collaboration abilities, which are critical for this support role.

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Workiva!

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