Application Guide

How to Apply for Services Desk Advisor

at HITACHI ENERGY

🏢 About HITACHI ENERGY

Hitachi Energy is at the forefront of advancing sustainable energy systems, driving the transition to a carbon-neutral future. As a global leader in energy technology, the company offers a mission-driven work environment where your contributions directly impact global sustainability goals. Working remotely provides flexibility while being part of a collaborative, innovative team.

About This Role

As a Services Desk Advisor, you are the central hub connecting sales, customers, and solution teams to ensure seamless management of professional services opportunities. Your role is critical in classifying inquiries, positioning services, and documenting requirements, directly influencing revenue and customer satisfaction. By educating sales teams and improving processes, you drive efficiency and service adoption.

💡 A Day in the Life

Start your day by reviewing and classifying overnight emails and voicemails from sales and customers, updating the CRM in real-time. You'll spend a few hours on calls with sales reps, helping them select and position services for upcoming opportunities. Later, you'll document high-value requirements and hand them off to the Solution team, then wrap up by analyzing inquiry trends to suggest process improvements.

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Interview Prep

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🎯 Who HITACHI ENERGY Is Looking For

  • A tech-savvy communicator with a Bachelor's in computing or business (computing minor) who can translate technical service offerings into compelling value for sales and customers.
  • Experienced in technical sales or inside sales (1+ year), comfortable with CRM systems and Microsoft Office, and adept at managing high-volume inquiries while maintaining accuracy.
  • Multilingual (English plus German, French, Italian, or Spanish) to support diverse customer bases and collaborate with international teams.
  • Proactive and collaborative, with a knack for building rapport, educating stakeholders, and identifying process improvements to enhance service delivery.

📝 Tips for Applying to HITACHI ENERGY

1

Highlight any experience with CRM software (e.g., Salesforce, SAP) and quantify your impact in previous sales support roles (e.g., 'Managed 50+ daily inquiries, resulting in 20% faster response times').

2

Tailor your resume to emphasize technical sales or telemarketing roles, specifically mentioning how you positioned services or products to customers.

3

If you have multilingual skills, list them prominently and provide examples of using them in a professional context (e.g., 'Supported French-speaking clients in contract negotiations').

4

Showcase your ability to educate and collaborate: include examples of training sales teams on new offerings or improving internal processes.

5

In your cover letter, explicitly connect your background to Hitachi Energy's mission of sustainable energy, demonstrating genuine interest in the company's impact.

✉️ What to Emphasize in Your Cover Letter

['Emphasize your passion for sustainable energy and how your role as a Services Desk Advisor can directly support a carbon-neutral future.', "Highlight your technical and sales acumen, using specific metrics to show how you've managed opportunities and improved sales outcomes.", 'Demonstrate your multilingual capability and cross-cultural communication skills, especially if you have experience with international teams.', "Show your proactive mindset with examples of process improvements or educational initiatives you've led or participated in."]

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Explore Hitachi Energy's latest sustainability initiatives and recent projects in renewable energy and grid modernization.
  • → Read about the company's service portfolio, especially professional services offerings like consulting, maintenance, and digital solutions.
  • → Understand the company's global presence and how its remote work culture supports collaboration across time zones.
  • → Check recent news about Hitachi Energy's partnerships or innovations in energy transition to speak knowledgeably during interviews.

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 How would you handle a high-volume day with multiple urgent inquiries from sales and customers? Walk us through your prioritization process.
2 Describe a time you educated a sales team on a new service offering. What was your approach and what was the outcome?
3 How do you ensure accurate documentation of customer requirements when transitioning opportunities to the Solution team?
4 Tell us about a time you improved a process in your previous role. What was the impact on efficiency or customer satisfaction?
5 Why are you interested in working for Hitachi Energy specifically, and how does this role align with your career goals?
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⚠️ Common Mistakes to Avoid

  • Submitting a generic resume without tailoring to the specific requirements (e.g., missing computing degree or sales experience).
  • Failing to demonstrate language proficiency in the application (e.g., not including language skills or providing no context of usage).
  • Overlooking the importance of CRM experience – avoid claiming proficiency without concrete examples of daily use.

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to HITACHI ENERGY!

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