Service Dispatcher, Medium Voltage (Remote, US)

• Assign service repair activities to SMA field resources and external Medium Voltage service providers via the Salesforce Planning Board, based on availability and customer or case priority level.
• Monitor dispatch queues for new service cases, align parts and field resources to meet customer service repair activity within defined service levels.
• Monitor existing service cases for key customers and service contracts to ensure end-to-end delivery times and milestones are met, taking proactive action as needed.
• Ensure Medium Voltage issues reported by customers are escalated to MV manufacturers before planning service repair activities, and perform quality control of dispatched service cases.

This role ensures efficient and timely service for medium voltage solar equipment, contributing to the reliability and performance of renewable energy systems, thereby supporting the transition to clean energy.

• Associate's degree in business, logistics, or a technical field, or equivalent combination of education and experience.
• Experience with customer service ticketing systems.
• Proficiency in English, both written and verbal, and with Microsoft Office Suite (Word, PowerPoint, Excel).
• Strong communication skills, attention to detail, and ability to resolve operational complications.

Compensation: $30.00 to $31.20 per hour (approximately $62,400 to $64,896 annually).

• Comprehensive benefits including health, dental, and vision coverage, including $0 premium options.
• 401(k) plan with company match.
• Remote work model.
• Opportunities for professional development and training.
• Inclusive, collaborative, and innovative work environment.

SMA America develops innovative solar technology that simplifies, secures, and enhances the performance of photovoltaic systems, pushing the boundaries of clean energy since 1981.