Senior Product Designer (Customer Success) (f/m/x) - Remote

• Shape the end-to-end delivery and post-purchase experience, including tracking, returns, replacements, repairs, and customer support.
• Own the UX of the AI-augmented support experience across conversational and human touchpoints.
• Help decide which problems in the post-purchase space are worth solving, backed by evidence and customer understanding.
• Work closely with peers across squads to keep the experience coherent and balance customer needs with partner capabilities.

By designing a seamless, AI-augmented post-purchase experience, you will make sustainable consumption easier and more trustworthy, encouraging more customers to choose refurbished products and reducing CO₂ emissions.

• 5+ years of experience designing intuitive digital products, owning meaningful parts of a product experience.
• Experience working in ambiguous spaces, starting small and iterating to bigger outcomes.
• Actively uses AI to sharpen and speed up design work.
• Experience designing across systems or partners you didn't control, creating coherent user experiences despite complexity.

Remote-first company with flexible working hours; dedicated learning budget; access to Likeminded for mental health support; internal workshops; office in Vienna with dog-friendly policy; office weeks three times a year for team building.

refurbed is Europe’s fastest-growing marketplace for refurbished products, active in 23 European countries with over €2Bn in GMV. Their mission is to make sustainable consumption the easy choice by offering products up to 40% cheaper while significantly reducing CO₂ emissions.